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Retail Parts Orientation Specialist
Retail Parts Orientation SpecialistJMS Technical Solutions • Buffalo, NY, United States
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Retail Parts Orientation Specialist

Retail Parts Orientation Specialist

JMS Technical Solutions • Buffalo, NY, United States
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  • serp_jobs.job_card.full_time
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07th November, 2025

Our client in Western New York is seeking a Retail Parts Orientation Specialist to join their team!

This is an on-site / full-time / direct-hire position

Salary based on experience : Starting at $70k + Commission

Our client is a top provider of RV and Marine products in the nation! We are currently hiring a Retail Parts Orientation Specialist to join our team and be the friendly face that guides customers through the exciting world of parts, accessories, and upgrades.

Essential Job Duties

Customer Education & Orientation :

  • Provide personalized walkthroughs of parts and accessories for new RV and boat owners.
  • Demonstrate proper use, safety, and maintenance of essential products (e.g., water systems, leveling tools, towing equipment, electronics).
  • Educate customers on product care, warranties, and maintenance schedules.
  • Create a welcoming learning environment during scheduled orientation appointments.

Sales & Product Recommendations :

  • Recommend must-have and add-on parts based on customer needs, unit type, and lifestyle.
  • Upsell relevant accessories and seasonal items during the orientation process.
  • Assist customers in selecting compatible parts for upgrades, replacements, and customizations.
  • Stay current on new products, technologies, and trends in the RV and marine industries.

    • Team Support & Communication :

  • Coordinate with sales and service teams to prepare parts for unit delivery.
  • Work with the parts department to ensure the availability of featured and recommended items.
  • Assist in merchandising displays and ensure orientation kits are fully stocked.
  • Support in-store events, educational workshops, or customer Q&A sessions.

    • Requirements

  • 1+ years of experience in RV, marine, powersports, or automotive parts sales or service.
  • Strong product knowledge and a passion for boating and camping lifestyles.
  • Experience teaching or demonstrating technical equipment is highly valued.
  • Excellent verbal communication, active listening, and customer service skills.
  • Confident working with customers one-on-one and in small group settings.
  • Basic computer skills and the ability to use dealership or POS software.
  • Must be self-motivated, friendly, and comfortable suggesting solutions.

    • Applicants must be authorized to work in the U.S.

    We are an equal-opportunity employer. We do not discriminate in hiring or employment against any individual based on race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.

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    Parts Specialist • Buffalo, NY, United States

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