Front Office Manager - El Paso DoubleTree

Job Description

What you will be doing

• Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times. Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides / bell staff, concierge staff and PBX operators.
• Resolve guest complaints, ensuring guest satisfaction in each interaction. Manage guest resolution process to include investigation of situation and creative problem solving to ensure guest is satisfied with outcome.
• Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.

Location Description

600 El Paso St, El Paso, Texas 79901 The DoubleTree by Hilton Hotel El Paso Downtown is conveniently located near I-10, El Paso Convention and Performing Art Center, and University of Texas at El Paso. Enjoy almost 5000 sq ft of meeting space with 4 restaurant concepts on-site!

Requirements

What we are looking for