Patient Engagement Coordinator

Job Description

Job Title : Patient Engagement Coordinator

Reports to : Practice Owner

Locations : North Reading, MA with limited travel to Boston, MA and Cambridge, MA

Classification : \tFull -time

Job Summary : \t\t

The Patient Engagement Coordinator is the front-facing ambassador of the practice, responsible for elevating the patient experience from first contact through checkout and follow-up. This role blends patient care and service excellence, communication management, operational support, and technology-assisted patient communication to ensure every patient feels informed, valued, and connected to their care.

This role is ideal for someone who enjoys connecting with people, improving processes, and maintaining a positive, organized, patient-centered flow in a clinical environment.

Key Responsibilities :

Patient Care Coordination

• Serve as the primary point of contact for patient inquiries (phone, email, text, online forms)
• Ensure that all patient interactions are handled with care and professionalism
• Deliver a warm, efficient, and professional experience during check-in and check-out
• Participate in the delivery of patient care in the way of pre-testing including auto-refraction and fundus photography (training provided)
• Manage patient reminders, recalls, follow-ups, and satisfaction initiatives (e.g., Google reviews, surveys)
• Support patient education efforts regarding services, benefits, and specialty offerings (e.g., myopia management, dry eye services)
• Resolve patient concerns quickly and compassionately, escalating complex situations when appropriate

Appointment & Schedule Management

Technology & Patient Engagement

High-Touch Digital Communication :

Digital Intake & Eligibility Support :

Reputation Stewardship :

Elevated Social Media Touchpoints :

Digital Outreach & Community Presence :

Engagement Insights :

Marketing and Growth

Benefits & Perks

Curated with the same level of care, refinement and attend that we extend to our patients

Exceptional Time Away

Concierge-Level Eyecare Privileges

Refined, Modern Work Environment

Supportive, High-Caliber Team Culture

Predictable, Balanced Schedule