Data Entry Customer Service

Job Description

Job Description

Description

Job Title :   Data Entry Customer Service Representative

Company : Talkishco

Location : Dallas, TX

About Talkishco :

At Talkishco, we offer a range of sales solutions to businesses, including sales consulting, lead generation, sales training, sales outsourcing, and CRM implementation.

Job Description :  The Data Entry Customer Service Representative at Talkish Co. is responsible for efficiently entering and managing customer data while providing excellent service to clients. This dual-role position combines data entry tasks with customer service responsibilities, ensuring accurate information processing and timely support for customer inquiries and concerns.

Pay : $16.50 - $26.00 per hour

Key Responsibilities

• Accurately enter customer information, transactions, and updates into the company’s database.
• Verify and correct data to maintain accuracy and integrity in all records.
• Respond to customer inquiries via phone, email, or chat, addressing questions or resolving issues in a professional and timely manner.
• Assist customers with order placement, tracking, and returns, providing detailed and clear instructions as needed.
• Maintain and update customer records, ensuring that all relevant information is accurate and up to date.
• Collaborate with internal departments to resolve customer complaints and issues efficiently.
• Follow up with customers to ensure their concerns have been addressed and to confirm satisfaction.
• Monitor and report recurring issues to management to help improve customer service processes.
• Perform general administrative tasks, such as filing, scanning, and managing communications.
• Adhere to company policies and procedures when handling customer data and sensitive information.

Skills, Knowledge and Expertise

Benefits