At ServiceNow the Solution Design team sits at the crossroads of Product Marketing Field Sales Solution Consulting and Partner translating voice of the customer into innovative scalable solutions that bring the power AI and automation to life.
As a Solution Design Manager youll be part strategist part researcher part designer and part storytelleroperating at the intersection of business impact user experience and technology. Youll think at 30000 feet to understand what matters most to executiveswhy they care about AI automation how they drive transformation at scale and what challenges keep them up at night. At the same time youll dive deep into the journeys of end users across industries to uncover their biggest pain points and identify where ServiceNows AI platform can create meaningful value. From there youll architect platform-powered solutions that connect vision to execution and craft narratives that bring innovation to life.
Responsibilities :
Qualifications :
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.
Remote Work : Yes
Employment Type : Full-time
Key Skills
Organizational Management,Presentation Skills,Agile,SAFe,AWS,Solution Architecture,Conflict Management,Data Management,Scrum,Team Management,Pre-sales,Management Consulting
Experience : years
Vacancy : 1
Design Manager • Chicago, Illinois, USA