Entry Level Account Specialist

Join our Fort Myers marketing team as an Entry-Level Account Specialist and become an expert in AT&T's mobile service platform. In this role, the Entry-Level Account Specialist will be responsible for the accurate management of new customer accounts, providing support for data plan questions, and ensuring a flawless start for users of AT&T's wireless network.

As an Entry Level Account Specialist, your development begins with expert-led training on AT&T's evolving portfolio of wireless plans and mobile devices. The Entry Level Account Specialist will be responsible for the precision of all service documentation and CRM data, playing a pivotal role in delivering a confident and clear start for every customer.

Core Functions of the Entry Level Account Specialist

Qualify mobile connectivity leads through CRM-based outreach and structured engagement workflows across residential and business segments.

Guide customers through AT&T’s mobile service options, including device selection, wireless plans, and bundled connectivity features.

Manage onboarding by verifying documentation, tracking provisioning steps, and aligning with campaign delivery standards.

Maintain CRM accuracy to monitor pipeline movement, customer interactions, and activation milestones for reporting and forecasting.

Support post-sale engagement by reinforcing product value, identifying upgrade opportunities, and promoting long-term mobile retention.

Collaborate with internal teams to resolve service delays and ensure timely account setup and provisioning across AT&T’s mobile ecosystem.