Technical Writer

Calling all innovators - find your future at Fiserv.

Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world. We connect financial institutions corporations merchants and consumers to one another millions of times a day - quickly reliably and securely. Any time you swipe your credit card pay through a mobile app or withdraw money from the bank were involved. If you want to make an impact on a global scale come make a difference at Fiserv.

Job Title

Technical Writer

What does a successful Technical Writer do at Fiserv

Clover a Fiserv company empowers merchants with a Point Of Sale (POS) a SaaS platform and an App Market to help run their business. Our work culture fosters collaboration teamwork and strong merchant empathy.

This role is multifaceted creating Help Center content for merchants plus technical documentation for third-party developers and partners. Service transformation and the core merchant experience are key initiatives.

What you will do :

Own the knowledge base for the Help Center and AI-assisted help experiences.

Develop user-friendly web-based content for various target audiences globally.

Write / edit online user guides quick starts hardware specifications API and SDK reference material personalized help email communications.

Publish content on merchant and developer documentation sites and dashboards.

Use AI tools to enhance content operations including classification tagging maintenance and surfacing knowledge across regional languages.

Research technical / functional design source material; verify content with related teams.

Collaborate on content that minimizes service calls.

Maintain / enhance our knowledge infrastructure; suggest innovation.

What you need to have :

4 years technical writing in SaaS - product-led environment

Bachelors degree or equivalent experience required preferably in Technical Communication English or Human-Centered Design degree

Working experience with Contentful Readme Snagit Camtasi a

Experience working with XML HTML Markdown CSS GitHub

Writing structured technical content for SaaS products; knowledge-Base articles product guides help content

Strong written / verbal communication skills

Examples defining content models taxonomies and workflows.

Track-record planning implementing product-aligned content with customer focus.

Working independently; managing multiple projects.

Using AI tools to enhance productivity content quality.

Expertise structuring knowledge-base content writing scalable reusable content.

Understand the role of Help Content in the user journey.

Can work in headless CMS platforms (Contentful Readme) and AI-driven platforms.

Can shift between detailed technical explanations and concise UI text.

Able to balance consistency with flexibility; have a sharp eye for structure and flow.

Nice to have :

• OpenAPI : developer portals REST API best practices

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including but not limited to F-1 (OPT CPT STEM) H-1B H-2 or TN or any candidate requiring sponsorship now or in the future will not be considered for this role.

Salary Range

$91520.00 - $137280.00

These pay ranges apply to employees in Sunnyvale California. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individuals status as a veteran.

This position is not eligible for an annual incentive opportunity and is also not eligible to earn commissions.

Thank you for considering employment with Fiserv. Please :

Our commitment to Equal Opportunity :

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process please contact . Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiservs Disability Accommodation Policy for additional information.

Note to agencies :

Fiserv does not accept resume submissions from agencies outside of existing do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts :

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and / or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

Key Skills

Proofreading,Adobe Acrobat,Content Management Systems,Technical Writing,Visio,Microsoft Powerpoint,Sharepoint,XML,Confluence,Wiki Systems,Word Processing,Writing Skills

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 91520 - 137280