Technical Support Representative

Job Description

Carrier Enterprise (CE) is a subsidiary of the largest independent HVAC / R distribution company in the world, Watsco, Inc. CE proudly distributes the Carrier & Bryant brands of HVAC equipment, as well as a full line of aftermarket parts, supplies, and accessories. CE has over 150 locations throughout 28 states, Puerto Rico, the Caribbean, and Latin America.

Carrier Enterprise currently has an exciting opportunity for a Customer Assurance Manager.

Overall :

• The Customer Assurance Manager's primary role is to provide technical support to our customers' field technicians. This important area of our business supports the entire Residential, Light Commercial, and Large Commercial Applied product lines in the Carrier and Bryant families.
• In addition to phone support, job site visits with the dealer are required to assist with problem resolution.
• Other duties include consumer relations, special warranty issues, and providing technical product training for our dealers.
• Additionally, this position will support internal customers as needed to secure sales and address post-sale issues.