Front Desk Attendant

Description

The Salvation Army

Hawaiian and Pacific Islands Division

Ray and Joan Kroc Corps Community Center

Kapolei, Hawaii

Job Description Rev : 10 / 17 / 24

POSITION TITLE : Front Desk Attendant

DEPARTMENT : Ray and Joan Kroc Corps Community Center (Kroc Center Hawaii)

SUPERVISOR : Member Services Manager

FLSA STATUS : Non- Exempt

CLASSIFICATION : Part Time, Hourly $15.00 - $15.50

GENERAL STATEMENT : The Salvation Army is a branch of the Christian Church, and the ultimate goal of all programs is a spiritual, emotional and physical regeneration of all people.

MISSION STATEMENT : The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the Gospel of Jesus Christ and to meet human needs in His name without discrimination.

KROC CENTER HAWAII VISION : Kroc Center Hawaii is a community center where families, individuals and relationships thrive in the name of Jesus.

POSITION SUMMARY : The Front Desk Attendant is responsible for providing exceptional customer service experiences. The Front Desk Attendant will be responsible for membership sales and / or verifying membership through a Point of Sales (POS) system, providing information, and answering questions about available programs and retention and appreciation of all guests.

The Front Desk Attendant will have a deep commitment to the mission of The Salvation Army, which will be evident in his or her professional life and the manner in which he or she represents The Salvation Army Ray and Joan Kroc Corps Community Center in the community.

MINIMUM REQUIREMENTS :

• High School Diploma or GED equivalency.
• Must be computer literate with proficient typing skills and the ability to use new software programs with basic training.
• Must have excellent telephone skills with the ability to maintain a non-judgmental attitude in working with guests, members and staff.

PREFERRED EDUCATION AND EXPERIENCE :

ESSENTIAL FUNCTIONS :

MENTAL DEMANDS :

PHYSICAL DEMANDS :

The position requires sitting; climbing and / or balancing; stooping, kneeling, bending, stretching, crouching, and / or crawling; standing; walking; manual dexterity and eye-hand coordination; use of vision; driving a vehicle; pushing / pulling / lifting / carrying 25-50 pounds and occasionally more than 50 pounds. This employee may also be required to work weekends, holidays, and evenings.

COMMUNICATION DEMANDS :

The position requires talking to co-workers, members / guests and vendors; requires written communication to and from co-workers, members / guests and vendors; talking on the telephone; requires responding to written or verbal requests of co-workers, members / guests and vendors; requires training / giving verbal and written instructions; requires receiving verbal and written instructions; requires writing / composing written language; requires reading; requires visiting / working at other worksites; requires communication via the latest technologies.

The position requires the ability to interact with co-workers and the public in a positive professional manner in conformity with The Salvation Army Mission Statement. The position also requires the ability to work with people of diverse backgrounds and circumstances.

EQUIPMENT NEEDS :

The equipment used includes general office equipment such as computers, point-of-sales kiosks, photocopiers, scanners, printers, fax machines, telephones, microphones, audio-visual equipment, 10-key calculator, and automobile.

DESCRIPTION OF WORK ENVIRONMENT :

Most work will be indoors at the Kroc Center Hawaii Front Desk in Kapolei and at the Kroc Center Hawaii administration office. Attendance at training and conferences may be required.

Uniforms may be required, such as wearing Kroc Center Hawaii apparel.

CERTIFICATES & LICENSES :

The candidate chosen for this position must have a valid driver's license and insured transportation.

On an annual basis, employees are required to participate in The Salvation Army's Fleet Safety Program.

May require CPR and First Aid Certification

CLEARANCES :

The candidate chosen for this position will be required to pass a criminal history information check. Conviction of a crime will not automatically preclude employment. The circumstances involved in the conviction(s) will be considered.

The information in this job description indicates the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory, or all duties, responsibilities, and qualifications of employees assigned to this job. Management has the right to add to, revise, or delete information in this description. Reasonable accommodation will be made to enable qualified individuals with disabilities to perform the essential functions of this position. Employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by management.. his document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.