M365 Operations Administrator (Germantown)

The M365 Operations Administrator supports the deployment, administration, and sustainment of the Microsoft 365 environment for the Department of Energy Office of Science. This role involves managing and maintaining Exchange Online, Teams (including voice services), SharePoint Online, OneDrive, and Azure Active Directory (Entra ID). The Mid-Level M365 Administrator helps ensure the secure, compliant, and efficient operation of M365 services in alignment with DOE standards and federal policies. This position is on-site, supporting day-to-day operations and contributing to service improvements.

• Monitoring, maintaining, and supporting Microsoft 365 services. This includes providing technical assistance, resolving incidents, implementing configurations, and ensuring that M365 services remain secure, reliable, and aligned with organizational requirements.
• Administer Microsoft 365 services, including Exchange Online, Teams (with voice), SharePoint Online, OneDrive, and Azure AD / Entra ID.
• Support Conditional Access, MFA, and identity protection configurations under guidance from senior staff and cybersecurity policies.
• Assist in managing guest account lifecycle and Azure AD B2B external collaboration settings.
• Maintain Exchange hybrid mail flow and assist in mailbox and distribution group management.
• Configure and support calendar sharing, shared mailboxes, and resource mailboxes.
• Provide Tier II / Tier III support for M365-related incidents and service requests.
• Perform monthly server patching of Azure and on-premises infrastructure.
• Support the implementation of DLP, retention policies, and sensitivity labels.
• Conduct content searches and assist with eDiscovery requests as directed.
• Generate basic reports on M365 service health, licensing, and usage.
• Assist in M365 service updates, feature deployments, and configuration changes.
• Use PowerShell to perform routine administrative tasks (with guidance as needed).
• Administer and support the integration of multi-function devices (MFDs) with our organization's Microsoft 365 environment, specifically for scan-to-email and scan-to-OneDrive functionalities.
• Liaise with MFD vendors and support teams as necessary to resolve complex hardware or firmware-related issues affecting Microsoft 365 integration.
• Collaborate with senior administrators, cybersecurity, and networking teams to support secure operations.
• Create and maintain detailed documentation for Microsoft 365 configurations, troubleshooting guides, and best practices.

Minimum Qualifications

Preferred Certifications

Other Job Specific Skills