Business Systems Analyst 2 (Privacy Program Support Specialist)

Job ID : 25-12132 Job Description : Privacy Program Support Specialist

Schedule : Hybrid, 3 days in office

Top skills :

1. SaaS collaboration and productivity tools (Jira, Airtable, Outlook) proficiency

2. Attention to detail

3. Privacy Subject Matter Familiarity

KEY RESPONSIBILITES / REQUIREMENTS :

Key Responsibilities : Operations, Optimization, and Expertise

Privacy Operations Specialist :

Leverage your operations expertise to triage, categorize, and appropriately route incoming requests and issues related to advertising data privacy, ensuring prompt and accurate attention by the Privacy Program team.

Ticketing Management & Workflow Optimization :

Program intake lifecycle owner. Utilize ticketing platforms, such as Jira, collaboration platforms such as Confluence, as well as communication tools such Outlook, and Slack, to efficiently pull privacy tasks into program prioritization and ensure the prioritized resolution of privacy tickets.

Process Automation & Efficiency :

Operational excellence lead. Leverage advanced features in SaaS tools such as Airtable, Jira, and Outlook to design, implement, and maintain automations and communication templates that streamline complex processes, standardize responses, and significantly enhance the overall efficiency and scalability of the program.

Triage workflows :

Program bandwidth monitor. Proactively manage and prioritize the program's ticket queue in active consultation with the Program Lead, providing daily status updates and ensuring critical alignment with program goals and regulatory deadlines.

Meticulous Documentation & Data Integrity :

Maintain the highest level of attention to detail when managing privacy program data, drafting internal correspondence, and ensuring accuracy and compliance across all program documentation.

Qualifications :

The Right Blend of Operational Experience, Automation Skills and Digital Ad Industry Experience

• Demonstrated Experience using ticketing platform for comprehensive ticket management, workflow administration, custom reporting, and process documentation.
• Digital Advertising / AdTech industry experience. Familiarity with Ad Tech Dataflows and Ad Tech participants; Audience vendors, DSP, SSP, MMP, Measurement vendors, DCR, etc...
• Hands-on experience utilizing specialized SaaS platforms (e.g., Airtable, Jira, Outlook, or similar data / workflow platforms) for data management, process simplification, and sophisticated communication.
• Strong organizational skills and non-negotiable attention to detail in a fast-paced environment.
• Proficiency in designing and deploying automations and templates to maximize communication efficiency and process bandwidth.

Beneficial for the role : Privacy Familiarity