Front Office Agent

As Front Desk Agent at Fairmont Sonoma Mission Inn and Spa you will be the first point of contact for our valued guests creating a warm and welcoming experience from the moment they arrive. If you have a passion for hospitality excellent communication skills and a dedication to delivering exceptional service this could be the perfect role for you!

include the following :

• Warmly and professionally greet and welcome guests
• Efficiently handle check-in and check-out procedures maintaining accuracy and attention to detail
• Knowledgeable of resort facilities services and hours of operations
• Knowledgeable of all guestrooms and suites
• Promptly respond to guest inquiries and requests providing information about hotel facilities services and local activities
• Provide accurate information and remain courteous during all guest interactions
• Promote our loyalty program
• Promote hotel facilities looking for opportunities to enhance a guests stay through upselling
• Perform cashier audit completely and accurately.
• Cash handling activity and house bank agreement.
• Familiar with daily events times and locations within the hotel
• Work closely and efficiently with Valet / Parking and Housekeeping to ensure smooth arrival and departure of guests.
• Maintain a clean and professional attire and be well groomed in accordance with SMI policies.
• Be punctual and have excellent attendance.
• Maintain a safe working environment and follow safety policies and procedures.
• Follow departmental procedures policies and service standards
• All other duties as assigned by your direct supervisors

Current hourly rate of $27.00

Qualifications : QUALIFICATIONS

Additional Information :

Fairmont Sonoma Mission Inn & Spa an elegant Spanish mission-style Inn boasts exceptional accommodation in the heart of Wine Country.  As one big team community of service professionals we come together and work with a common purpose to welcome connect and serve others.

Visa Requirements :  Applicants must be able to provide proof that they are legally able to work in the United States.

Our commitment to Diversity & Inclusion :

We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

Remote Work : No

Employment Type : Full-time

Key Skills

Abinitio,Arabic Speaking,Babysitting,Advocacy,Administration Support,Humming Bird

Experience : years

Vacancy : 1