Partner Success Manager

Partner Success Manager

Constructor is the next-generation platform for search and discovery in ecommerce, built on a unique GPT-based architecture made specifically for commerce. Constructor's AI-first solutions make it easier for shoppers to discover products they want to buy and for ecommerce teams to deliver highly personalized experiences, from search, to recommendations, to AI Shopping Agents and everything in between. Optimizing specifically for ecommerce metrics like revenue, conversion rate and profit, Constructor generates consistent $10M+ lifts for some of the biggest brands in ecommerce, such as Sephora, Petco, Under Armour, home24, Birkenstock and The Very Group. Constructor is a U.S. based company that has been in market since 2019. It was founded by Eli Finkelshteyn and Dan McCormick who still lead the company today.

We're a passionate team of technologists who love solving problems and want to make our customers' and coworkers' lives better. We value empathy, openness, curiosity, continuous improvement, and are excited by metrics that matter. We believe that empowering everyone in a company to do what they think is best can lead to great things.

Role Summary

The Partner Success Manager (PSM) is responsible for developing, managing, and maximizing the performance of a portfolio of our SI & agency partners. This role is central to ensuring partners are fully enabled to sell and implement the Constructor platform, which provides AI-powered product discovery solutions for e-commerce. Success in this role is measured through successful customer outcomes and maintaining high levels of partner satisfaction with Constructor's innovative technology. The ideal candidate is a relationship-builder, proficient technologist, a strategic thinker, and a results-oriented professional with a strong understanding of the e-commerce product discovery space and experience working with partners in this domain, specifically within a SaaS environment.

Key Responsibilities

• Partner Relationship Management : Serve as the dedicated technical point of contact for assigned partners, fostering strong, trusting relationships. Participate in regular business planning and performance review meetings (QBRs) in collaboration with regional partner managers to track progress against joint enablement and certification goals related to Constructor's product suite.
• Partner Technical Enablement Content : Design and lead scalable onboarding, certification, and enablement programs for partners to ensure they can independently sell, implement, and support Constructor products, including our search, recommendations, and personalization solutions.
• Enablement and Training Delivery : Drive partner proficiency by ensuring they complete required Constructor certifications and access necessary training. Coordinate product updates, implementation methodology workshops, and technical deep dives with internal Constructor experts.
• Revenue Acceleration : Proactively support the pre- and post-sale process with partners, assisting with technical design of Constructor implementations, demo support, project scoping, and project plan reviews to ensure successful deployment of Constructor's platform.
• Partner Practice & Center of Excellence Development : Support partner practice development through stages of partner maturity, focusing on building expertise in Constructor's technology. Establish regular success reviews, performance tracking, and strategic check-ins to optimize partner engagement and performance.
• Operational Excellence : Ensure partners adhere to Constructor's program guidelines and compliance requirements. Facilitate smooth internal processes for training, certification, and practice development within the Constructor partner ecosystem.

Advocacy : Act as the voice of the partner internally, collecting feedback on Constructor product features, implementation challenges, and program structure to inform the product roadmap and partner strategy.