Learning and Development Manager

PGA National Resort (Salamander Collection)Palm Beach Gardens, FL, US

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Job Description

POSITION OBJECTIVE

Facilitate the Company’s training and development initiatives.

ESSENTIAL JOB FUNCTIONS

Manage all aspects of the Company’s training and development initiatives.
Manage the Company’s Orientation and Onboarding programs.
Facilitate all guest service survey initiatives.
Maintain accurate records for all employees.
Manage Service Professional performance review processes.
Partner with department heads to lead training programs for individual departments.
Collaborate with managers and departmental trainers on learning goals and action plans.
Works with Corporate Learning & Development, addressing PGA National training needs.
Follow up and tracks on 30-90 days, ensuring completion.
Instructs or organizes Alcohol Awareness and ServSafe certification.
Ensures OSHA training is compliant.
Organizes ABC’s delivery of leadership classes in tandem with appropriate department. leaders and Human Resources.
Audits dept. training manuals and new hire training packets.
Audit departmental sequence of services when needed.
Conducts Manager’s Orientation in tandem with HR team, quarterly.
Support other areas of the Human Resource function as needed.
Monitor and update SOPs and training manuals.
Develop, facilitate, and continually improve learning & development programs.
Provide coaching and resources to hiring managers in order to ensure the best possible onboarding experience for new Service Professionals.
Support all compliance training programs as required and / or directed.
Focus continually on process improvement and efficiency.
Announces monthly promotions
Updates HR Communication Board
Represent Salamander by supporting all home office training initiatives as directed.
In addition to performing the essential functions, this position may be required to perform a combination of supportive functions.
Follows the company Vision, Mission Statement, and Core Values.
Occasional travel may be required.

EDUCATION / EXPERIENCE

Training and development, human resources, or luxury hospitality field of study or related experience.

Bachelor’s degree or two to three (2-3) years of experience in a related area.

Proficient in Microsoft Office, including Word, Excel, Outlook, and PowerPoint required.

REQUIREMENTS

Must be able to speak, read, write, and understand the primary language(s) used in the workplace.

Requires good communication skills, both verbal and written

Must possess basic computer skills

PHYSICAL DEMANDS

May be required to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form to deal with problems involving several concrete variables in standardized situations.

Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.

Must be able to sit at a desk for up to 8 hours per day.

Must be able to stand and / or walk for up to 8 hours per day.

Must be able to lift up to 15 lbs. occasionally.

Requires grasping, writing, typing, standing, walking, repetitive motions, listening and hearing ability, and visual acuity.

Talking and hearing occur in the process of communicating with others.

Requires manual dexterity to use and operate all necessary equipment.

Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, computers, multi-line phones, filing cabinets, FAX machine, photocopiers and other office equipment as needed.

WORK ENVIRONMENT

Must be able to work effectively in a stressful environment, communicate with others, effectively deal with customers and accept constructive criticism from peers.

Must be able to change activity frequently and cope with interruptions.

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Manager Learning And Development • Palm Beach Gardens, FL, US