Global Head of Fulfillment

About Formlabs :

To reinvent an industry, you have to build the best team. Join Formlabs if you want to join us in our mission to build the tools that make it possible for anyone to bring their ideas to life.

Formlabs is looking for highly motivated individuals to join us as we bring groundbreaking professional 3D printers to every designer, engineer, factory floor and medical institution throughout the world! Companies like Google, Tesla, Gillette, and New Balance rely on the products and services that Formlabs provides, and the list is always growing. Join the exciting 3D printing industry where the possibilities are endless, innovation is at the core of what we do, and we strive to solve unique customer challenges.

Your Impact :

Our Global Customer Fulfillment team is critical to our success, ensuring seamless delivery of our innovative 3D printing solutions to thousands of customers worldwide. We are looking for a Global Head of Customer Fulfillment who is passionate about operational excellence, data-driven decision-making, and continuous improvement. In this pivotal role, you further develop our distribution ensuring a positive customer order fulfillment process and you will lead the strategy leader of our global distribution network, directly impacting customer satisfaction and business scalability.

In this role you are expected to be the leader of the customer fulfillment team for the organization. You lead the team, you start initiatives, you manage internal stakeholders, you own vendor relationships, you have a helicopter view while also owning operational tasks. A critical aspect of this role is defining, tracking, and optimizing key performance indicators (KPIs) for the team and our third-party logistics partners. You will report to the COO and will manage a team of three.

What You’ll Do :

• Strategic Leadership : Develop and execute a comprehensive global fulfillment strategy that scales with Formlabs' rapid growth, ensuring efficient internal and external processes.
• End-to-End Flow Management : Oversee and optimize all aspects of inbound and outbound product flow, from supplier to end-customer, across a complex international network.
• Cross-Functional Supply Chain Enablement : Partner closely with internal teams, including (but not limited to) :

Materials (Spectra) : Provide critical support for inbound transportation, warehouse logistics, and direct-to-customer parcel shipments.

About You :

Bonus Skills :

Our Benefits & Perks :

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Even if you don't check every box, but see yourself contributing, please apply. Help us build an inclusive community that will change the face of 3D printing.

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