Production / Technical Support

Title : P roduction / Technical Support

Locatio n : Plano, TX (Onsite)

Employment Type : contract

Compensation

Pay Range : $32.25-$46.07 / Yrs

Description

Act as a hands-on expert to resolve high-priority issues.

Suggest and implement process and performance improvements.

Maintain comprehensive documentation of issues and business processes.

Support application release and deployment activities.

Provide after-hours and on-call support as needed.

Perform ticket and issue triage in production environments.

Generate ad-hoc data reports for business needs.

Key Responsibilities

Identify the root cause of issues in code and databases.

Perform break-fix activities in code and databases.

Collaborate with application developers and support teams.

Ensure timely resolution of priority issues.

Qualifications

5 years of experience with mainframe or ETL-based applications.

5 years of experience with batch processing using scripting languages.

5 years of experience with databases like SQL-based systems.

2 years of experience with ETL tools and Unix systems.

2 years of experience with monitoring tools.

Strong written and oral communication skills.

Experience with consumer banking or deposit applications.

Core Technologies

Mainframe | ETL | Scripting Languages | SQL-based Databases | Unix | Monitoring Tools

Benefits

Learn more about our benefits offerings here

EEO Statement

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