Practice Administrator

Practice Administrator

The surgeons and staff of Carolina Cataract & Laser Center know that you have a choice when deciding who to trust with your eye care. Our highly-skilled surgeons and staff treat every patient as they would their own family members and are committed to providing the best care possible, every patient, every time! With offices located in Ladson, West Ashley and Mount Pleasant, Carolina Cataract & Laser Center is your community provider for quality surgical eye care in the Charleston, SC area.

Position Summary

The Practice Administrator position provides administrative leadership and support to the practice across all clinic locations and surgery center. The position is responsible for the overall day-to-day operations of the practice, including optical, clinical, and surgical operations. They also handle budgeting and business decisions related to human resources and compliance, accounting and finance, marketing, and revenue cycle management in conjunction with the corporate headquarters of EyeSouth Partners. The Practice Administrator ensures quality services are provided according to established policies and procedures and regulatory governing bodies by working in collaboration with practice physicians. The Practice Administrator ensures best practices are achieved and strategic goals are met. The position serves as a consultant to management of human resource-related issues, acts as an employee champion and change agent, assesses and anticipates HR and Operation related needs. The Practice Administrator maintains an effective level of business literacy about the practice's financial position, operational needs, its culture, and its competition.

Responsibilities

General Operational Responsibilities :

Manages day-to-day operations for clinic office locations and Assisted Surgery Center (ASC)

Identifies and recommends procedural changes and solutions practice-wide

Acts as a liaison for the providers to relay any clinical, operational or other issues the providers may have via appropriate channel

Ensures key performance indicators are met across all departments

Meets with the Regional Director of Operations and Physician leadership on a regular basis to provide recommendations, reporting, and insights

Develops insights and recommendations based on supported data and analytics to drive optimal clinical, optical, and surgical performance

Assist with other local governance areas as defined by EyeSouth and Practice Managing Partners

Assists with special projects as defined by Regional Director of Operations

Clinic and Surgical Operations :

Manages ASC Nurse Manager, Clinical Technician Manager, and Assistant Practice Administrator

Identifies recurring patient care and surgery scheduling issues and seeks to find solutions

Ensures proper and efficient clinic and surgical flow. Works with providers, ASC, and Clinic Managers to develop and implement standard operating procedures for departments

Oversees use of EHR and PM software solutions and regularly identifies and recommends areas for improvement, including relationship management with specific vendor representatives

Troubleshoots issues daily pertaining to patient care and scheduling

Conducts monthly manager meetings

Front Office Operations :

Manages Office Managers

Ensures the efficient and effective administration of the Front Office, including superb customer service, front-end revenue cycle responsibilities (insurance verification, demographic data entry, and collection of patient responsibility balances), and scheduling processes

Conducts monthly manager meetings

Human Resources & Compliance :

Manages Assistant Practice Administrator

Partners with Regional Human Resources to manage staff training and development for clinic and ASC locations

Ensures timesheet authorization, PTO approvals, and all required payroll reporting is completed in a timely fashion

Ensures the practice culture is reflective of the practice mission, vision, and core values

Ensures the policies outlined in the EyeSouth Employee Handbook are met

Ensures operational and facility compliance measures are met with the assistance of the Chief Compliance Specialist

Qualifications

Bachelor's degree required, (MBA or MHA preferred)

4+ years of multi-site clinical management experience required; ASC experience strongly preferred

Proven ability to lead and develop a team and drive performance improvement, demonstrated by progressive increases in management responsibility

Proven ability to thrive in a highly matrixed environment

Strong financial aptitude with experience managing a P&L

Rational and analytical approach with a friendly disposition; ability to remain calm in difficult situations

Ability to work beyond the normal hours, as needed (including potential weekends)

Excellent presentation, interpersonal and communication skills; written and documentation skills

Excellent time management skills (organizing and prioritizing workload) in order to meet deadlines

Ability to quickly learn new software, new systems, adapt to change and communicate effectively

Intermediate computer skills including Microsoft Office; especially Word, Excel, and PowerPoint

Excellent interpersonal skills including the ability to interact effectively and professionally with individuals at all levels; both internal and external

Exercises sound judgment in responding to inquiries; understands when to route inquiries to next level, with a strong sense of urgency.

Must be able to manage multiple tasks / projects simultaneously within inflexible time frames.

Ability to adapt to frequent priority changes

Ability to build consensus among cross-functional teams

Strong problem solving and negotiation skills

Company Benefits

We offer a competitive benefits package to our employees :

• Medical
• Dental
• Vision
• 401k w / Match
• HSA / FSA
• Telemedicine
• Generous PTO Package

We also offer the following benefits for FREE :

EyeSouth Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

INDHP