Customer Experience Content WriterKaeppel Consulting • San Antonio, TX, US
Customer Experience Content Writer
Kaeppel Consulting • San Antonio, TX, US
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job_description.job_card.job_descriptionWrite and edit content for digital interfaces, communications, and knowledge bases. - Align content with CX research insights and design goals. - Collaborate with designers and researchers to ensure clarity and usability across touchpoints. - Create and maintain content guidelines, voice, and tone standards. - Support testing and iteration of content based on user feedback. Bachelor’s degree in English, Communications, Journalism, or related field. - 3–5 years of experience in UX writing, content design, or digital communications. - Exceptional writing, editing, and organizational skills. - Experience with content management systems (e.g., Adobe Experience Manager, WordPress). - Familiarity with accessibility and plain language principles. Powered by JazzHR
Overview :
- Kaeppel Consulting is seeking a Customer Experience Content Writer to craft engaging, clear, and user-centered content that supports customer journeys and digital experiences for a confidential client.
- The ideal candidate will be skilled in plain language writing, tone consistency, and content strategy.
- This is a hybrid opportunity based in San Antonio, TX, with an expected duration of 6–12 months.
Responsibilities :
Qualifications :
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