Director of Operations-Reserve Health Readiness Program

Director of Operations-Reserve Health Readiness Program

Do you crave a career that truly makes an impact in people's lives? Do you thrive on problem-solving and finding solutions? Join a dedicated, tight-knit team that creates an immediate and meaningful impact every day

Leidos QTC Health Services is seeking an Operations Director on our Reserve Health Readiness Program (RHRP) team. RHRP provides medical and dental readiness services to the Military Service Components, which include the Reserve and Active Components, and Department of Defense (DoD) / Service civilians. The RHRP program provides medical readiness services to meet the medical and dental standards and requirements essential in maintaining a military deployable force. The Readiness Operations Director is responsible for leading and optimizing the day-to-day operations to provide medical readiness services to the RHRP program. They are responsible for leading and motivating cross-functional teams, fostering a collaborative environment, and ensuring effective communication across call center operations, logistics warehouse, and service delivery for virtual, in-clinic, and group event modalities. This role will lead the development and implementation of operational strategies to ensure and optimize program performance and compliance with contractual obligations.

Primary Responsibilities :

Operational Leadership & Strategic Execution :

• Ensure all RHRP Operational Key Performance Indicators (KPIs) are met or exceeded, including service delivery timeliness, quality metrics, customer satisfaction, and operational cost efficiency
• Provide clear direction and guidance to teams managing call center operations, group events, logistics, and product ownership to ensure seamless coordination and high performance
• Establish and implement scalable, high-quality service models that drive operational readiness and efficiency
• Develop and monitor performance dashboards to track KPI adherence and proactively address deficiencies
• Act as a liaison between operations teams and senior leadership, ensuring alignment with program goals and contract requirements
• Design and articulate business plans / business models, program design, business / sales proposals, and implementation plans. Solicits input from others and transitions concepts into strategic, tangible plans, products, and services

Call Center & Customer Engagement :

Event & Logistics Coordination :

Product Management Services :

KPI Management & Performance Optimization :

Cross-Functional Collaboration & Corporate Integration :

Financial & Contract Management :

Process Improvement & Compliance :

Required Qualifications :

Preferred Qualifications :

Remote but Central Standard Time (CST) preferred

Typically, works Monday-Friday

Must be able to work and support multiple time zones

Travel requirements : 20%

About Leidos QTC Health Services

Leidos QTC Health Services collaborates closely with government and non-government customers to address current and future program needs within the health services domain. We specialize in disability-focused medical examinations, independent medical exams and review services, occupational health services, diagnostic testing, and case management solutions. As innovators, we focus on advancing technologies that improve service delivery, with a particular emphasis on enhancing accessibility for examinees in rural communities. With a proven track record of continuous improvement and steady growth, we now handle over 2 million appointments annually.

Compensation and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. As a result, we offer meaningful and engaging careers to support you and your career goals, all while nurturing a healthy work-life balance. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos QTC Health Services will also consider for employment qualified applicants with criminal histories consistent with relevant laws.