Front Office Coordinator

Patient Experience Coordinator

Reporting to the Clinic Manager, the Patient Experience Coordinator is the owner of the patient's first and last impression and front-office experience and delivers first-class customer service throughout the patient's physical therapy journey at Athletico.

Benefits offered with this full-time position :

Medical & Rx, Dental and Vision (eligibility begins day one of employment)

NEW FOR 2025

KinderCare Discount

NEW FOR 2025

Headspace for Friends / Family

HSA, Healthcare FSA, Dependent Care FSA

Progyny Fertility Benefit

Critical Illness, Accident, & Hospital Indemnity Insurance

Company Paid Basic Life / AD&D

Supplemental Life Insurance (Employee, Spouse, Child)

Company Paid Short-Term & Long-Term Disability

Company Paid Maternity & Parental Leave

Adoption & Surrogacy Expense Reimbursement

Legal & Credit Monitoring

15 days PTO (accruing starts immediately upon hire)

6 Major Holidays off plus 2 floating holidays yearly

Additional compensation opportunities on top of base pay

Bereavement Time Off & Resources

Commuter : Pre-Tax Transit & Parking

Retirement 401(k) (for 21+) w / Per-Pay Company Match

SoFi Financial Wellness Tools & Loan Resources

HUSK Fitness Resources & Gym Discounts

Home, Auto, and Pet Insurance

Employee Assistance Program (EAP)

Employee Discount Program

Plus more! Learn more by checking out Athletico's Benefits Summary 2025 and ID&E Benefits.

Essential Duties and Responsibilities :

Provide professional, friendly and compassionate service to all patients and physical therapy staff in all interactions including issue resolution, scheduling, new patient onboarding, insurance verification, and billing.

Manage clinic scheduling ensuring to match patient with the best clinician for their needs / injury as well as optimum patient flow.

Provide new patient onboarding including facility tour, data gathering, and physical therapy staff introductions.

Obtain verification of patient medical insurance information and manage patient insurance requirements and inform patients of insurance benefits and options for payments on account.

On behalf of physical therapists, coordinates the communication of patient progress to physicians, nurse case managers, adjusters and attorneys.

Assist with management of patient expectations based on clinical findings including frequency and duration of treatment, progression toward functional goals, and discharge planning. Serve as a contact for physical therapy post-care needs.

Organizes cultural moments (e.g., patient's physical therapy goal celebrations) in concert with the clinical team to make sure all patients are recognized and appreciated.

Execute and reinforce administrative and patient experience Standard Operating Procedures (SOPs) and best practices within the clinic.

Provide general office, receptionist, and clerical support to assigned location.

Qualifications : Education :

High School Diploma or GED

Knowledge and Technical Skills :

Excellent customer service skills, Proficient with the use of MS Office, Outlook and Excel, Knowledge of healthcare insurance benefits and coverage preferred, Experience with requesting and managing customer payments preferred

Language Skills :

Ability to read, write and speak English proficiently

Physical Demands :

Ability to fulfill office activities including but not limited to remain stationary for extended periods of time (i.e. while working at a desk), stoop / kneel / crouch, travel around the office, communicate with others (verbal and written), and use fine motor skills including fine hand manipulation and keyboarding.

Ability to see at close range, distance vision, peripheral vision, depth perception, and the ability to adjust focus

Work Environment :

Consistent with a standard office environment, noise level is low with little to no extraordinary environmental factors.

Athletico provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Salaried ranges listed are for full time (40 hour) employees. Additional pay such as incentive, GAP, overtime, and stipends are subject to the rules of each program and may not be available in all locations. Individual base pay depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties / requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time.

Minimum Salary / Wage

USD$ 15.00 Hr.

Maximum Salary / Wage

USD$ 23.50 Hr.