Founding Implementation Specialist

A rapidly growing AI startup is seeking a Founding Implementation Specialist to take on a pivotal role in managing the entire post-sale journey for major enterprise clients within a complex, global industry. This hands-on position offers the opportunity to make significant contributions, transitioning new deals from contract signature to full operational integration.

The Role

You will spearhead project kickoffs, design tailored implementation strategies, integrate customer workflows into our platform, and configure automations ensuring that our solutions blend seamlessly into their daily operations. As the primary liaison for customers, product teams, and engineering, your goal will be to facilitate not just deployment, but genuine adoption of our platform.

You will actively monitor user engagement, conduct working sessions, pinpoint obstacles, and collaborate closely with technical teams to resolve challenges and enhance functionality. Once customer systems are stabilized, you will drive renewal and expansion efforts by uncovering additional use cases, scoping out new workflows, and collaborating with sales teams in commercial negotiations.

Why It’s Important

This role is foundational in shaping how our company delivers value. You will craft the initial customer success playbook, create scalable onboarding frameworks, establish standards for ROI reporting, and build effective feedback mechanisms into product development. As the role evolves, there is potential for you to lead the customer success organization.

What You Bring

• 4-8 years of experience in customer-facing roles (Customer Success Manager, Solutions, Implementation, Product)
• Experience in a fast-paced startup environment (Series B / C preferred)
• Exceptional execution, communication, and project management capabilities
• Comfort in collaborating with technical teams and navigating complex workflows
• A strong bias toward ownership and attention to operational detail

Details

About the Company

This company develops AI systems that automate manual and operationally intensive workflows in a global, data-heavy sector. Their focus is on extracting insights from unstructured data, enhancing accuracy, and creating intelligent workflow automation. The team is small yet dynamic, prioritizing clarity, accountability, and craftsmanship.