FlexOps - Assistant Community Manager

The FlexOps Assistant Community Manager, you are a team builder and help provide support and direction to ensure high level of Employee and Resident Engagement. This role supports multiple communities, driving operational excellence and achieving ownership asset performance expectations through revenue growth, occupancy optimization, and reputation management.

In addition to assisting in the day-to-day management of assigned communities, this role plays a critical part in supporting compliance efforts, conducting audits, and ensuring adherence to regulatory and company policies. The FlexOps Assistant Community Manager is an advocate of GHP’s mission, culture, and operational standards across all communities.

Reports to : Flex Operations Manager

Customer Experience & Leadership :

• Create and maintain a safe, respectful, and productive environment for all team members at the community.
• Help set a Service Excellence standard and inspires the teams to achieve it.
• Promote regular communication and transparency within the Community.
• Manage Move-In and Move-Out experience provided by the Community and the overall resident engagement.
• Promote and uphold company values, employee promise, policies, and initiatives.
• Efficiently handle resident requests and concerns.
• Focus on identifying the challenges early and take corrective measures as necessary.
• Own the employee experience, help drive employee satisfaction and elevate team behaviors.
• Maintain a strong connection of the community team to GHP.
• Act as backup to the Community Manager when needed including, but not limited to, timekeeping management, people management and team leadership.
• May have direct reports as applicable.

Compliance, Audits & Operational Excellence :

Sales, Marketing & Community Outreach :

Financial Performance & Budget Support :

Special Projects & Strategic Initiatives :

CORE COMPETENCIES :

PROFESSIONAL REQUIREMENTS :

PHYSICAL REQUIREMENTS :

COGNITIVE OR MENTAL REQUIREMENTS :

ELIGIBILITY REQUIREMENTS :

Other duties as assigned.

Compensation Range : $26.00 -$28.00 per hour, DOE.

Benefits : Fully paid medical insurance available to employees along with dental and vision. Other benefits include : flexible spending account, Life / AD&D insurance, pet insurance, Employee Assistance Program, TicketsAtWork. There is also free onsite parking.