Customer Service Manager

Customer Service Manager

In this role, the Customer Service Manager leads the inside sales and customer service team, ensuring effective order management and shipment of products to a global customer base. The CSM is responsible for building strong customer relationships, acting as the voice of the customer internally, and driving continuous improvement in customer service processes. This role requires deep aerospace industry knowledge, strong leadership and team management skills, the ability to implement and track key performance indicators (KPIs), and excellent communication abilities. The CSM collaborates with cross-functional teams to resolve issues, supports sales and financial goals, and fosters a high-performing, customer-focused team culture.

The pay range for this position is $116000.00 - $174000.00 / yr.

This is a Permanent position based out of Valencia, CA.

Medical, dental, and vision insurance for employees and their families Health Savings Account (HSA) and Flexible Spending Account (FSA) Wellness programs and incentives for healthy lifestyle activities Company-paid life insurance, with options to purchase additional coverage Disability and income protection plans

401(k) retirement savings plan with employer match (typically up to 3%) Additional retirement programs and financial planning resources Equity incentive plans (in some roles)

Vacation days and paid holidays (vacation accrual increases with years of service) Paid sick leave and bereavement leave Family and medical leave, including maternity / paternity and adoption assistance

Flexible work arrangements (where applicable) Employee Assistance Program (EAP) for emotional health support Child bonding leave for birth, adoption, or foster care Employee discounts on products and services Gym membership reimbursement and wellness incentives (at some locations) Pre-tax commuter benefits (in some metropolitan areas)

Tuition reimbursement and educational assistance Professional and personal development programs Opportunities for internal advancement and training