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Senior Technical Implementation Consultant

Senior Technical Implementation Consultant

Red Pepper SoftwarePleasant Grove, UT, US
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Job Description

Job Description

Red Pepper Software is looking for an experienced Senior Technical

Implementation Consultant with a minimum 3 years' experience with Qualtrics

and 5 years' experience consulting / implementation to join our team. The ideal

candidate will be a proactive self-starter with excellent organizational and

communication skills, who can build strong, long-lasting relationships with

clients. As a Senior Technical Implementation Consultant, you will be

responsible for managing complex technical implementations independently

or within a team, providing solutions, and designing and documenting

functional and technical requirements.

Responsibilities :

  • Serve as the main point of contact for clients during the implementation

process and manage projects to completion.

  • Help clients understand project plans, timelines, requirements and

    • scope projects accordingly.

  • Design and propose technical solutions that align with the client's

    • business needs and project goals.

  • Identify, analyze and solve complex technical implementation

    • challenges.

  • Conduct weekly online meetings with clients and provide software

    • training.

  • Communicate project plan, budget updates, and solutions to client

    • weekly

  • Create Dashboards
  • Understand the nature of each client's business and customize the

    • implementation accordingly.

  • Stay up-to-date with Qualtrics changes and best practices.
  • Obtain technical certification on various platforms.
  • Manipulate data within spreadsheets
  • Build and maintain strong, long-lasting client relationships
  • Prepare reports on account status
  • Collaborate with team leaders to identify and grow opportunities

    • Qualifications :

  • 5+ years' experience in a consulting or client-facing role; SaaS

    • implementation experience is required

  • 3+ years' experience using and / or implementing Qualtrics

    • understanding of CX and EX platforms preferred)

  • Excellent problem solving and troubleshooting skills
  • Strong communication and interpersonal skills
  • Project management skills
  • Proactive, self-motivated, dependable and able to meet deadlines with a

    • high level of autonomy and accountability

  • Experience conducting online meetings
  • Excellent follow-up skills
  • Detailed oriented
  • Ability to manage multiple clients and projects simultaneously
  • Comfortable learning new technologies
  • On-site position in our Pleasant Grove, UT office M-F, preferred, but not

    • required

    Benefits :

  • Competitive pay (DOE)
  • Excellent Health, dental, vision benefits
  • 401K
  • Life Insurance
  • Short-Term and Long-Term Disability Insurance
  • 27 paid days off : 12 PTO + 5 Sick / Personal days + 10 Holidays
  • Monthly Company Health Challenge bonus
  • Professional Development
  • Weekly lunch and learn

    • At Red Pepper Software, we value our employees and strive to provide a

    supportive and collaborative work environment. If you are a creative and

    analytical problem-solver who is passionate about building what matters, and

    have experience as a Technical Implementation Consultant, we encourage you

    to apply to join our team.

    Job Posted by ApplicantPro

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    Implementation Consultant • Pleasant Grove, UT, US