Director of Operations

Overview

Opportunity : Director of Operations

Supervise and manage hotel departments and oversee hotel operations as directed.

Potential Career Path

General Manager Area General Manager Regional Director of Operations

Essential Job Functions

• Interview select train schedule coach and support associates ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Oversee hotel departments to ensure an optimal level of service and hospitality are provided to hotel guests.
• Assist the GM in preparation of forecasts and reports and assist in the development implementation and monitoring of the budget to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service.
• Be aware of guest satisfaction scores and brand standards and work toward increasing departmental and overall guest satisfaction.
• Resolve customer complaints and anticipate potential problems by reviewing and monitoring operational issues business flow and associate performance.
• Oversee the property accounting functions including but not limited to Accounts payable and receivable house bank audits petty cash and tax.
• Coordinate with corporate accounting department to oversee payroll functions.
• Oversee and ensure internal audit standards are met.
• Interact with the sales staff to discuss and implement sales strategies to continually improve occupancy levels and revenues.
• Monitor and maintain the front office systems and equipment to ensure optimum performance.
• Serve on the hotels safety committee.
• Create specific measurable achievable realistic and timely action plans to remedy guest service deficiencies.
• Follow sustainability guidelines and practices related to HHMs EarthView program.
• Practice safe work habits wear protective safety equipment and follow MSDS and OSHA standards.
• Perform other duties as requested by management.

Position Requirements

Work Environment and Context

What We Believe

People Are Our Capability Hearts That Serve Only Excellence Stay Nimble - Own It

About Us

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race color gender gender identity sexual orientation marital status pregnancy national origin ancestry age religion disability veteran status genetic information citizenship status or any other group protected by law.

Required Experience :

Director

Key Skills

Risk Management,Negiotiation,Operational management,Smartsheets,Strategic Planning,Team Management,Budgeting,Leadership Experience,Program Development,Supervising Experience,Financial Planning

Employment Type : Full-Time

Experience : years

Vacancy : 1