Talent.com
Healthcare Customer Service Representative - Remote
Healthcare Customer Service Representative - RemoteTeleperformance • Des Moines, IA, US
serp_jobs.error_messages.no_longer_accepting
Healthcare Customer Service Representative - Remote

Healthcare Customer Service Representative - Remote

Teleperformance • Des Moines, IA, US
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
  • serp_jobs.filters.remote
job_description.job_card.job_description

TP Healthcare Customer Service Representative

TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.

With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Benefits of working with TP include :

  • Paid Training
  • Competitive Wages
  • Full Benefits (Medical, Dental, Vision, 401k and more)
  • Paid Time Off
  • Employee wellness and engagement programs

Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.

As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.

At this time, TP can only offer employment to individuals located in the following states : AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY.

Responsibilities

Your Responsibilities

Healthcare Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.

  • Connect with customers via phone / email / chat / and or social media to resolve their questions or concerns
  • Calmly attempt to resolve and de-escalate any issues
  • Escalate interactions when necessary and appropriate
  • Respond to requests for assistance and / or possible processing payments
  • Track all call related information for auditing and reporting purposes
  • Provide feedback on call issues
  • Upsell if required
  • Qualifications

    We're looking for fearless people people who are inspired to deliver only the best in all that we do.

    Qualifications :

  • High School Diploma or equivalent.
  • Minimum of 6 months of customer service experience.
  • Must be 18 years of age or older.
  • Ability to type at least 25 words per minute.
  • Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
  • Customer service and / or sales experience preferred.
  • College degree preferred but not required.
  • Key Competencies :

  • Process Excellence : Demonstrate commitment to following established procedures and be customer service driven.
  • Collaboration : Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.
  • Communication : Outstanding communication, listening, and analytical skills.
  • Organizational Skills : Strong organizational and problem-solving skills.
  • Emotional Intelligence : Ability to prioritize tasks and work well under pressure while remaining focused.
  • Open-Mindedness : Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.
  • Critical Thinking : Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.
  • Solution-Oriented : Proactive approach to problem-solving with a focus on creating a positive customer experience.
  • Work from Home Requirements :

  • Internet Requirements :
  • Minimum subscribed download rate equal or exceeds 15.0 Mbps
  • Minimum subscribed upload rate equal or exceeds 5.0 Mbps
  • ISP must have no packet loss and ping under 50ms
  • Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN
  • Proof of internet speed required
  • Clean and quiet workspace
  • It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

    EOE / Disability / Vets

    serp_jobs.job_alerts.create_a_job

    Customer Service Representative Remote • Des Moines, IA, US

    Job_description.internal_linking.related_jobs
    Remote Customer Service Representative – Product Testing

    Remote Customer Service Representative – Product Testing

    GLOCPA • Indianola, Iowa
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Patient Account Services Specialist (Remote)

    Patient Account Services Specialist (Remote)

    Iowa Staffing • Des Moines, IA, US
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    Patient Account Services Specialist.At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming h...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
    Customer Service Rep

    Customer Service Rep

    USA Jobs • Des Moines, IA, US
    serp_jobs.job_card.full_time
    As the Customer Service Rep, you will be the first point of contact for our client's providers, delivering exceptional support and addressing inquiries. We are seeking Customer Service Reps to join ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
    Claims Representative - Liability

    Claims Representative - Liability

    Sedgwick • West Des Moines, IA, US
    serp_jobs.job_card.full_time
    Claims Representative - Liability.By joining Sedgwick, you'll be part of something truly meaningful.It's what our 33,000 colleagues do every day for people around the world who are facing the unexp...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Remote Mortgage Customer Service Representative

    Remote Mortgage Customer Service Representative

    MCI • Des Moines, IA, US
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    This position supports customer service for mortgage customers.This role requires you to interact with hundreds of customers each week across the country to resolve support issues and ensure a best...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Care Partner - Remote

    Care Partner - Remote

    Sharecare • Des Moines, IA, United States
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    Sharecare is the leading digital health company that helps people - no matter where they are in their health journey - unify and manage all their health in one place. Our comprehensive and data-driv...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Health & Wellness Sales - Fully Remote

    Health & Wellness Sales - Fully Remote

    Tribe Wellness • Des Moines, Iowa, .US
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    Tribe Wellness Sales specializes in outbound sales for health and wellness brands.We combine the health and wellness messaging of our strategic partners with our decades of sale...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30
    Customer Care Representative

    Customer Care Representative

    TEKsystems • Des Moines, IA, United States
    serp_jobs.job_card.full_time
    The Customer Care Representative will coordinate agent onboarding, commissions, new business, suitability, post issue and claims. As a Customer Care Representative, you will be responsible for cross...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Customer Service Representative - Remote - 50k-60k / Year

    Customer Service Representative - Remote - 50k-60k / Year

    Spade Recruiting USA • Indianola, Iowa
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization. This position will work with multiple clients throughout the day pr...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Claim Representative

    Claim Representative

    W.R. Berkley • Urbandale, IA, US
    serp_jobs.job_card.full_time
    As a Casualty Claims Adjuster for commercial lines, you'll investigate low to medium level commercial casualty claims in a prompt, equitable manner by analyzing coverage, liability and damages; eva...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
    Sales Representative, Inbound Remote

    Sales Representative, Inbound Remote

    Liberty Mutual Insurance Group • Des Moines, IA, US
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    Now Hiring : Future Remote Inside Sales Representatives!.Apply Today Classes Start January 2026!.Are you ready to launch a rewarding career in insurance sales? We're inviting motivated, people-focu...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Patient Services Representative

    Patient Services Representative

    UNITED COMMUNITY SERVICES, INC. • West Des Moines, Iowa, United States, 50265
    serp_jobs.job_card.full_time
    Patient Services Representative.We offer a competitive hourly wage and benefits package.UCS Healthcare values me as an employee. I'm given the latitude to do my job.UCS Healthcare is making a differ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30
    Customer Representative - Remote

    Customer Representative - Remote

    Prestige Travel Agency by Mich • Des Moines, Iowa, United States
    serp_jobs.filters.remote
    serp_jobs.job_card.part_time
    serp_jobs.filters_job_card.quick_apply
    About the job Travel customer representative.As a Travel Customer Representative, you will play a key role in supporting our clients throughout their travel journey from the moment they book to the...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days
    Insurance Representative

    Insurance Representative

    HealthMarkets • Ames, IA, United States
    serp_jobs.job_card.full_time
    If you’re looking for an exciting opportunity where you can change people’s lives and achieve financial success as an independent insurance agent, you’ve come to the right place.Becoming an indepen...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    CashNetUSA Collections Representative (Remote)

    CashNetUSA Collections Representative (Remote)

    Enova • Des Moines, IA, US
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    CashNetUSA Collections Representative (Remote).We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas or take over spo...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
    Claims Representative

    Claims Representative

    CBCS • West Des Moines, IA, US
    serp_jobs.job_card.full_time
    Join our Claims Academy - we are building the next generation of expert Claims Adjusters!.Location : Dubuque, Iowa or West Des Moines, Iowa - in office. It's an exciting time at CBCS! We've been expe...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Health Specialist (Temporary and Remote)

    Health Specialist (Temporary and Remote)

    MAXIMUS • Des Moines, IA, United States
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    Maximus is looking to fill a limited service (Temp) Health Specialist position.The Health Specialist role is to provide advanced and accurate clinical inquiry responses to health related, disease c...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Patient Account Services Specialist (Remote)

    Patient Account Services Specialist (Remote)

    Remote Staffing • Des Moines, IA, US
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    Patient Account Services Specialist.At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming h...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted