AI Engineer, Conversational AI

Job Description

AI Engineer, Conversational AI

Fanatics Betting and Gaming is seeking an AI Engineer on our cross-functional Applied AI team that is on a mission to 10x FBG with AI. You'll build and productionize the software foundations that power next-gen recommenders, autonomous AI agents, and scalable AI-driven experiences-working in a fast-paced, startup-style environment where you'll move from prototype to ship-ready features in days, not months. As an AI Engineer at Fanatics, you will partner with Applied Scientists, Data Engineers, and Product teams to design, implement, and maintain end-to-end systems that deliver autonomous agent capabilities to internal stakeholders and millions of fans. You'll translate cutting-edge research into rock-solid code, architect microservices for low-latency inference, and champion best practices in reliability, scalability, and observability.

Responsibilities

• Engineer Conversational ML for Support Tools

Design, fine-tune, and productionize dialogue models-integrating RAG pipelines, context-aware routing, and continuous feedback loops-to power internal workflows that supercharge customer-support agents while hitting sub-100 ms latency and enterprise-grade reliability.

Create, integrate, and extend agent orchestration pipelines-building tools to deploy, monitor, and iterate on multi-agent workflows.

Work hands-on across the stack : from data ingestion and feature engineering to model deployment and UX integration-rapidly prototyping and shipping proof-of-concepts alongside engineers and product managers.

Implement CI / CD for model updates, containerize inference workloads (Docker / Kubernetes), and instrument services with logging, tracing, and alerts to meet 99.9% uptime SLAs.

Write clear, maintainable code; conduct code reviews; mentor junior teammates; and evangelize automated testing, code linting, and performance monitoring.

Skills & Qualifications

Ready to build the future of sports betting? If you possess some of these skills but not all of them, we still encourage you to apply!

The expected salary range for this role is based on job-related knowledge, skills, and experience. This role is eligible for the Fanatics Betting and Gaming annual bonus program and an equity award.

About Us

Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.

About the Team

Launched in 2021, Fanatics Betting and Gaming is the online and retail sports betting subsidiary of Fanatics, a global digital sports platform. The Fanatics Sportsbook is available to 95% of the addressable online sports bettor market in the U.S. Fanatics Casino is currently available online in Michigan, New Jersey, Pennsylvania and West Virginia. Fanatics Betting and Gaming operates twenty-two retail sports betting locations, including the only sportsbook inside an NFL stadium at Northwest Stadium. Fanatics Betting and Gaming is headquartered in New York with offices in Denver, Leeds and Dublin.