Learning Management System Administrator - Remote / Telecommute

Job Description :

Pay Range : $25hr - $30hr

Essential Job Duties :

• Develops knowledge of the company's LMS support model and system functionality.
• Needs instruction and supervision for day-to-day tasks.
• Supports more senior LMS administrators.
• Limited interactions with others to complete work.
• Receives direction from senior administrative personnel on complex tasks.
• Helps with basic troubleshooting and support issues and runs reports.
• Supports tasks as assigned.
• Ensure the product complies with all global legal and regulatory obligations.
• Monitoring, follow-up, and close out of LMS support incidents.
• Complete special projects as assigned.

Required Skills and Experience :

Basic experience with LMS navigation, issue troubleshooting, and tier 1 support.

Experience in customer support or customer service utilizing a support ticketing system.

Data entry and software proficiency.

Technical troubleshooting knowledge and experience.

Interpersonal and analytical skills.

Ability to learn and grow.

Required Education and Training :

High school diploma / Secondary Education or equivalent; vocational training and / or on-the-job training.

Working Conditions :

None.

Preferred Skills and Experience :

Typically requires 0-1 year of related experience; may be a first-time role.