Service Coordinator (Local )

Company : PacifiCorp

POWER YOUR GREATNESS!

PacifiCorp is seeking customer-centric candidates to grow and sustain our commitment to a culture of customer service excellence, environmental sustainability and diversity, equity and inclusion.

Responsibilities

• Service Coordinator A – Has successfully completed all required training and evaluation segments.
• Service Coordinator B – Successfully completed required training and evaluation segments D and C.
• Service Coordinator C – Successfully completed required training and evaluation segment D.
• Service Coordinator D – Entry level position. Must demonstrate basic clerical skills, which will include keyboard proficiency, office etiquette as well as oral and written communication skills as determined by the joint sub-committee. The determination of these qualifications will be done by test, and / or joint interviews as determined by the joint sub-committee.

The successful candidate will be responsible for a variety of office related tasks to support day-to-day operations at an electric utility. Some essential duties include customer communication, project tracking, data base entry and payroll processing. Other duties may include :

Manage emails, letters, packages, phones calls and other forms of correspondence.

Process paperwork for internal or external use across various work groups.

Organize and maintain project data to assist management with reporting requirements.

Assist other service coordinators as needed to meet team objectives and deliverables.

Extended work shifts during emergency operations.

A Service Coordinator is an employee who represents the company while working in an office setting in a service center. This position may be hired as a Service Coordinator D, this is an entry level position and must demonstrate basic clerical skills, which will include keyboard proficiency, office etiquette as well as oral and written communication skills. The determination of these qualifications will be done by test. Applicant is expected to progress to a Service Coordinator A within twenty-four (24) months of accepting a Service Coordinator D position. The successful candidate will enter a two-year training program which may require overnight travel for up to a week at a time.

Requirements

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