Customer Support Specialist

Customer Support Specialist

Department : East Infinity

Employment Type : Full Time

Location : Madison, WI

Compensation : $48,000 - $52,000 / year

Description

Job Description : We are seeking a dedicated and proactive Customer Support Specialist to join our dynamic team. In this role, you will serve as the first point of contact for our valued customers, providing exceptional support and assistance to ensure their needs are met promptly and effectively. The ideal candidate will possess not only a passion for customer service but also a keen ability to think critically and resolve issues in a timely manner.

Key Responsibilities

Responsibilities :

• Serve as the primary point of contact for customer inquiries via phone, email, and chat.
• Provide accurate information and resolve customer issues in a timely manner.
• Document customer interactions and maintain detailed records in the CRM system.
• Collaborate with other departments to address service issues and improve customer experience.
• Identify and escalate complex issues to senior team members when necessary.
• Conduct follow-ups to ensure customer satisfaction and resolution of their concerns.

Skills, Knowledge and Expertise

Skills & Qualifications :

Benefits

Benefits :