Senior Technology Manager

Description

This job is responsible for building and leading a team to deliver technology products and services that meet business outcomes. Key responsibilities include developing a technology strategy, ensuring technology solutions comply with applicable standards, promoting design, engineering, and organizational practices, and advocating and advancing modern, Agile solution delivery practices. Job expectations may include coaching, mentoring, providing feedback and hands on career development, identifying emerging talent, fostering leadership skills, and managing stakeholders.

Responsibilities :

Builds and manages teams by performing financial activities to inform workforce strategy and hiring practices, setting and tracking maturity and quality objectives, and training employees / teams to address feedback and achieve quality and performance objectives

Facilitates performance and career development of employees / teams through performance reviews, coaching, and creating development plans that are needed to build competencies and skills

Manages solution delivery and application performance in production (app health, resiliency, performance, security, enterprise data management standards, audit exams and reviews), ensuring all relevant risk, financial, and compliance policies are met

Manages relationships with business and technology partners and leads and creates followership in Communities of Practice in the organization

Contributes to the technology strategy for their technical domain

Creates an inclusive and healthy working environment and helps to resolve organizational impediments / blockers

Ensures that execution is aligned with product strategy by working with product management and other stakeholders

Managerial Responsibilities :

This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

Opportunity & Inclusion Champion : Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals.

Manager of Process & Data : Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.

Enterprise Advocate & Communicator : Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.

Risk Manager : Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues.

People Manager & Coach : Provides inspection, coaching and feedback to motivate, differentiate and improve performance.

Financial Steward : Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.

Enterprise Talent Leader : Assesses talent and builds bench strength for roles across the organization.

Driver of Business Outcomes : Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.

Required Qualifications :

10+ Years of experience with Network Solutions with prior architecture and / or architecture group lead experience

Work across the business lines, network operations and technology teams to evaluate and create architectural visions for complex technology solutions

Prioritize functional and non-functional requirements into workload backlog using Kanban, JIRA and Agile methodologies

Strong knowledge, configuration and trouble-shooting skills of routing protocols to include ISIS and BGP

Must demonstrate strong experience with IP multicast, Route Reflectors, MPLS, LDP, Segment Routing (SR-MPLS / SRv6), L2VPN and L3VPN (Unicast / Multicast)

Must have strong network security knowledge and familiarization with segmentation, virtualization, cryptography, digital certificates, secure key management and encryption protocols (TLS, IPSEC, MACSec)

Familiarization with data center protocols such as EVPN & VXLAN

Familiarization with optical transport technologies such as DWDM and 400G / 800G-ZR / ZR+.

Knowledgeable with QoS concepts and queuing strategies, experience with QoS configurations, diagnosing and tuning of QoS and performing bandwidth analysis

Excellent troubleshooting and analytical skills in a complex multi-layered network environment

Excellent customer service skills including reporting, organization, written and oral communication and task prioritization

Cisco CCNA / CCNP / CCIE routing certifications or equivalent work experience required

Desired Qualifications :

Architecture experience within a large service provider

Strong program management skills necessary to lead multi-discipline technology teams

Strong executive leadership communications skills

Skills : Influence

Risk Management

Solution Design

Stakeholder Management

Technical Strategy Development

Analytical Thinking

Application Development

Collaboration

Result Orientation

Solution Delivery Process

Agile Practices

Architecture

Automation

Data Management

DevOps Practices

Minimum Education Requirement : Bachelor’s degree or equivalent work experience.

Shift :

1st shift (United States of America)

Hours Per Week : 40

Pay Transparency details

US - NJ - Jersey City - 101 Hudson St - 101 Hudson (NJ2101)Pay and benefits informationPay range$135,900.00 - $220,000.00 annualized salary, offers to be determined based on experience, education and skill set.Discretionary incentive eligibleThis role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and / or group; and the overall success of the Company.BenefitsThis role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.