Engineer

Skill : ATM Application Support

Must Have Technical / Functional Skills

• A minimum of 8 years of experience is required with a solid understanding of ATM hardware, software, and its architectural design.
• Production support experience in application support (L2 / L3).
• The associate must be capable of identifying the root causes of ATM issues and conducting first-level troubleshooting.
• The associate must understand basic security protocols and procedures.
• The associate must have a basic knowledge of ATM application servers, database management systems, and third-party software, including their licensing processes.
• The associate must be familiarized with ATM software deployment procedures, whether through RLM or manual processes.
• The associate is expected to engage with clients and vendor partners on a daily basis, ensuring that all business-as-usual (BAU) processes operate smoothly.
• The associate must have the ability to conduct pre-production functional and regression validation on different ATM models, as well as to effectively communicate the pre-production validation outcomes to all stakeholders and LOB.
• Monitoring the ATM software compliance / third party software audit and informing all the stakeholders and LOB for any issues / findings.
• Prioritize the tasks accordingly and complete it within expected deadlines.
• Regular monitoring of incident queues is necessary to ensure that all incident management (IM) and Service-Now requests are addressed within the specified service level agreements (SLAs) :
• Follow the change management process for any new changes and perform the validations / System checks post-production deployment.
• Collaboration with multiple teams is required to resolve any issues or concerns related to ATM application issues.
• Timely addressing of all vulnerabilities. variances. and findings related to the supported Application is essential.

Roles & Responsibilities :

Salary Range - $90,000-$120,000 a year

TCS Employee Benefits Summary :