Job Posting : Crew Chief / Lead Technician
Reporting to the Production Manager, the Crew Chief / Lead Technician will be responsible for managing and conducting various general cleaning services at assigned commercial client sites. This will include providing direction and support to the assigned Crew Helpers and Technicians.
Duties & Responsibilities
The following is a list of the essential duties and responsibilities of this job. The tasks and the time spent performing each task may vary as business needs require. ServiceMaster Clean maintains the right to modify job duties and responsibilities at its discretion.
Daily Office / Management Duties
- Review work orders assigned daily and communicate with other associates involved as needed
- Check routing and directions to each job as required
- Provide the daily tickets and payments received to Accounting / Office Manager
- Inspect materials and equipment required for the scheduled jobs is in good working order and loaded on company vehicles prior to leaving the office
- Create a requisition for materials and equipment needed for pick-up at the end of each working week
Client Site Duties
Complete jobs to specifications to customer's satisfactionManage work assignments within units allocated, and ensure the materials and equipment units taken are recorded on the work ordersInspect the work completed to ensure the job meets ServiceMaster standards and customer requirementsFacilitate customer inspection of the job after completion, request customer signs off on the form indicating their satisfaction, and process payment for work completedHandle re-service requests promptly and courteouslyTake a person and genuine interest in providing customer satisfactionProvide training to Crew Helpers and Technicians to complete all jobs in accordance to specifications outlinedGeneral Duties
Maintain all equipment and vehicles to ensure they are in proper working orderKeep the interior of the vehicles used neat and cleanMaintain comprehensive understanding and knowledge of the business and services offered, advise customer appropriately, qualify jobs to be completed and gain the confidence of clientsSell add-on services and products at every opportunityAttend weekly meetings with production teamAttend training workshops as required for the production teamHelp train new crew helpers / technicians in accordance with ServiceMaster standardsMaintain professional conduct and appearance in all client facing activitiesEstablish positive rapport with clients when possibleProvide an exceptional level of service that exceeds the expectation of the clientConduct all work in accordance with company safety policiesAdherence to all company workplace policiesPerform other duties as may be requiredQualifications
To perform this job successfully, an individual must be able to perform each essential duty listed above satisfactorily. The requirements listed below are representative of the knowledge skills and abilities required. Employees who do not possess the requirements for a job at the time of hire are expected to attain the skills, knowledge and abilities required within a specified period of time as agreed upon, in writing, with the Manager and / or Franchise Owner. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Characteristic and Ability Requirements
Results-oriented individual with the ability to interpret and effectively manage multiple and competing priorities and timelinesStrong management, delegation, planning and leadership skillsEffectiveness in the areas of construction safety and productivityEffective communication skills both written and verbalAbility to engage clients and deliver excellent serviceThorough decision making skillsHighly organized, strong attention to detail and ability to multi-taskDemonstrated sound work ethicsProven ability to build and maintain strong working relationshipsFlexible, adaptable and able to work effectively in a variety of settings and with shifting priorities and deadlinesOperates with honesty and integrity with a genuine desire to make valuable contributions to the teamTeam player that fosters team-based learningWorks well independently and in a team environmentEducational Requirements
Education Required : High School Diploma
Other Education / Certification / Training preferred : n / a
Technical Requirements
Equipment : Vacuum cleaners, dust-aids, portable cleaning equipment, tools
Software : n / a
Other : n / a
Competencies
Accountability - sets standards of performance for self; assumes responsibility and accountability for successfully completing tasks; encourages others to take responsibility.Adaptability treats new situations or changes as an opportunity for growth; focuses on the benefits of change; speaks positively about the change; modifies behaviour effectively and tries new approach without resistance.Builds Trust and Respect treats people with dignity, respect, and fairness; listens to others and considers opinions and ideas; shares thoughts, feelings, and rationale for decisions made, operates with integrity.Customer Focus effectively meets the needs of our customers; both internal and external, builds proactive relationships, takes responsibility for customer satisfaction.Manages Work manages one's time and resources to ensure work is completed effectively and efficiently; effectively allocates own time to completing tasks, while leveraging available resources; stays focused and prevents distractions from work completion.Problem Solving develops solutions for work issues by examining root cause of issues, identifying cause and effect, and identifying potential solutions.Quality Standards sets standards for excellence in work and procedures to achieve high quality, productivity, and efficiencies; checks processes and tasks to ensure high quality output; takes corrective action to correct problems or notifies others of quality issues.Safety Awareness - identifies safety issues / problems and informs the appropriate individual when issues arise; reports unsafe working conditions; makes recommendations for correcting safety and security concerns.Teamwork contributes to building a positive team environment; supports successes, recognizes accomplishments; provides feedback; exhibits openness to others perspectives; balances responsibilities.Physical Requirements
This position requires a high level of physical exertion. Moderate intensity of sensory effort is required.
Working Conditions
There is a low risk of exposure to adverse working conditions.
Compensation : $40,000 to $60,000 annually
By joining ServiceMaster Clean, you will be part of an industry leading company with over 65 years of expertise in Canada and opportunities from coast to coast. You'll be part of a talented network of employees with a shared vision. Our environment is a diverse community where successful people work together to achieve common goals.
ServiceMaster Clean takes great pride in exceeding the expectations of our customers. Behind our commitment to excellence are five key attributes that define who we are and what makes us different from any other.
We Are Experts and dominate the industry in scale and scope with an adaptable, extensive network that consistently delivers exceptional results
We Are Committed to our customers and are guided in all we do by their needs.
We Are Complete and seek to provide exceptional service and engage in proactive behavior.
We Are Driven to pursue the highest standards and continuously improve in all aspects of our business.
We Are Steadfast and here for the long haul with consistent service that ensures ongoing customer satisfaction
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchise, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to ServiceMaster of Canada Ltd.
