Operations Analyst

Operations Analyst

This role is responsible for the day-to-day analysis, research, and resolution of various issues identified within a business unit. Key responsibilities of the role include supporting defined procedures, routine analytics, creating reports, and completing exception processing.

Responsibilities :

• Assists with coordination of implementation for products / services and operational solutions
• Supports the design, document, implementation, and monitoring of new products / services
• Provides guidance regarding procedural, technical, and / or operational changes
• Expands business products knowledge within operations environment
• Builds network by developing relationships with partners and teammates
• Inspects data to identify issues and trends
• Collects and interprets data to validate operational processes

Required Skills :

1 year of proven analytical, research, and decision-making skills experience

Excellent communication skills both written and oral

Proven ability to work independently, identify opportunities, and make recommendations for solutions to improve the business

Ability to problem solve and resolve complex issues in a timely manner

Ability to multi-task as business needs dictate

Desired Skills :

2 years of supervisory experience

Knowledge of wire processing and swift rules

Knowledge of Microsoft Office (Word, Excel, Power Point, MS Access)

Knowledge of bank systems (ACBS, BOSS, Navigator, GBS, WBS, BFT, WTX, FDES)

Skills :

Teamwork

Procedure Development

Risk Management

Written communications

Business Knowledge

Microsoft Excel

Microsoft PowerPoint

Project Management

Analytical Thinking

Collaborating

Data Analysis

Design Thinking

Problem Solving

Shift : 1st shift (United States of America)

Hours Per Week : 40

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial, and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status, or any other factor that is irrelevant to the performance of our teammates.