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Desktop Support Level 1
Desktop Support Level 1Peak Systems • New York, NY, United States
Desktop Support Level 1

Desktop Support Level 1

Peak Systems • New York, NY, United States
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New York, NY

Order : 569549

Order Type : Temp

We are currently hiring Level 1 (Entry Level) Desktop support Professionals.

We have an opportunity for a 6-month assignment beginning in June (through December) for one of our fortune 500 clients.

We are seeking ambitious technology graduates with a certification and a desire to be on a winning team!

Job description :

  • Installs, configures, troubleshoots, and maintains desktop and workstation equipment and software including telephones (std & VOIP), desktop / laptop computers (WIN7, WIN10, MAC OS), and printers.
  • Handles equipment moves with little or no supervision.
  • Identify, analyze and resolve basic troubleshooting items but defers to supervisor or Level 1 tech for more complex hardware issues.
  • Answer basic user questions about equipment features.
  • Has basic knowledge of the organization's equipment and associated software and services.
  • Works on projects / matters of limited complexity in a support role.

Qualifications :

  • Tech School degree or Certification
  • Previous work experience
  • Basic understanding of hardware components, including desktops, laptops, printers, and telephony systems (standard and VoIP).
  • Familiarity with operating systems such as Windows 7, Windows 10, and macOS.
  • Ability to install, configure, and maintain desktop / workstation software and hardware.
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