Director of Operations (New York)

Director of IT Operations

📍 Location : 4 days Onsite NYC,NY

💼 Employment Type : Full-Time

About the Role

We are seeking a Director of IT Operations to keep our offices, networks, AV systems, devices, and cloud platforms running smoothly while driving operational maturity in ITGC, audit readiness, and cybersecurity remediation . This is a hands-on leadership role for someone who can roll up their sleeves and establish a clear operating rhythm.

🔑 What Youll Do

• 👥 Lead & Coach : Manage a lean IT team across two locations with MSP support; handle escalations, root cause analysis, and fixes. Set SLOs / SLAs, on-call schedules, and run blameless post-mortems.
• 🌐 Office & Networking : Own LAN / WAN, Wi-Fi, firewalls, ZTNA, switching, ISPs, printing, and endpoint reliability.
• 🎥 Audio-Visual : Standardize and maintain Teams / Zoom Rooms; perform proactive health checks.
• 💻 Workplace Platforms : Harden Microsoft 365 / Entra (identity, mail, SharePoint, Teams, MFA); optimize licensing.
• Onboarding & Offboarding : Mature processes for compliance and streamlined experience.
• 📱 MDM & Endpoints : Oversee Jamf and Intune for secure, automated deployment and lifecycle governance.
• Cloud Operations : Manage GCP projects, IAM, VPC networking, monitoring, backups, and cost governance.
• 🔐 Security & Compliance : Implement ITGC, drive vulnerability remediation, and maintain cybersecurity posture.
• 📊 Service Management : Mature ITIL practices and ensure data-driven support with long-term solutions.
• 🤝 Vendor Management : Govern MSPs and OEMs; enforce SLAs and deliver outcomes.
• 💰 Budget & Reporting : Own OpEx for IT operations; report on reliability, security posture, and risk register progress.

🎯 What Were Looking For