Service Manager Specialized Chicago

Service Manager - Specialized Chicago

ABOUT SPECIALIZED

Innovation has guided our every decision since 1974. As more riders of all ages get on the roads trails and streets than ever before were here to do the best work of our lives to push the greatest human powered machine into the futureeach and everyday. Were a team of barrier-breakers disrupters and problem solvers. Were committed to building a diverse and inclusive workforce where every teammate can succeed as we inspire riders everywhere.

In Company Owned Retail we strive to be a transformative inclusive authentic rider focused and collaborative team that creates the best bikes and delivers world class rider care attention. Simply said we provide quality in our products and to our riders at every interaction and are looking for a teammate to be a part of this growing team. Reach out were here to help you build your career at Specialized.

JOB SUMMARY

Under the direction of the Store Manager the Service Manager will oversee the bike department repair shop at Specialized. The service manager is ultimately responsible for maximizing rider-facing operational performance by providing help desk resources and technical advice to all service staff; solving high level problems; disseminating technical bulletins and new techniques; and detecting and diagnosing shop problems in structural and social interfaces. The service manager must also improve rider service quality results by continuously studying evaluating and re-designing the fixed processes of the department; informing communicating ands achieving service metrics; monitoring and analyzing results of said metrics; and implementing changes accordingly.

HOW YOULL MAKE A DIFFERENCE

• Overall profitability of the department : covering and exceeding departments run cost
• Lead service team in all bicycle and store service functions : new bike builds walk-in repairs and checked-in repairs while exemplifying best practices for all service staff
• Overseeing and assigning workload both when present and not to ensure efficient flow and achieving 24-hour turn around (on all tickets not requiring special order)
• Manage all aspects of repair workflow : intake job prioritization service part order management timely completion and quality of all work and rider communication.
• Assist with general store tasks including the following : opening / closing of store resolving customer service / POS issues participating in community / marketing events and ongoing staff meetings to improve department and company.
• Monitor sell-through on all service-specific parts and accessories; establishing a never-out list made up of commonly needed shock seals chains cassettes and cleats.
• Oversee and ensuring swift completion of all warranty issues and shop bikes
• Maintain primary point of contact with Specialized warranty representative
• Uphold all safety cleanliness and appropriate stocking of tools at workstations (service department and rider care)
• Staff has direction and is informed when manager is not present (days off time off etc.) so that all service members are working purposefully towards service goals
• Evaluate each employees performance and is first point of contact when issues arise in service among riders service employees and the service / sales interface
• Contribute to the larger Specialized R&D team by closing the feedback loop; providing insights from both the technicians perspective and remitting valuable critique and reaction from our riders

WHAT YOU NEED TO WIN

TELL ME MORE

Here at Specialized we believe that bikes have the power to change lives. Our culture is one of passion striving to break barriers and have a positive impact on the world.

We want to increase representation of all races genders and body types in the cycling industry and are committed to building a diverse and inclusive workforce where all people thrive. We encourage everyone especially those from marginalized groups to apply to our job postings and help us earn the position as the riders brand of choice. We are always looking for creative innovative and passionate people who are eager to contribute to our mission of pedaling the planet forward. Regardless of your qualifications if you are ready to make a difference please apply and let us know how you can make an impact at Specialized!

See what we are up to on LinkedIn Instagram and most importantly our # DogsofSpecialized .

Required Experience :

Manager

Key Skills

Restaurant Experience,Kitchen Experience,Dealership Experience,Food Safety Experience,Management Experience,Auto Service Management,Maintenance,Operations Management,Cash Handling,Leadership Experience,Supervising Experience,Automotive Service

Employment Type : Full-Time

Experience : years

Vacancy : 1