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Mortgage Servicing Specialist - Escrow Processor

Mortgage Servicing Specialist - Escrow Processor

First Citizens BankColumbia, SC, US
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Overview

This position provides front-line service and support for Bank-owned and serviced mortgages. Works directly with clients, associates, and other key stakeholders during the course of daily activities, and may act as a liaison between parties involved in mortgage actions. Performs a variety of servicing tasks which may include payments processing, answering client calls, entering loan set-up packages, facilitating loan satisfactions or releases, and managing insurance policies and real estate tax bills. May verify documentation, track exceptions, and other duties intended to review for accuracy in loan applicant information. Ensures mortgages are appropriately supported and complete to facilitate workflow for the mortgage servicing function of the Bank.

Responsibilities

  • Business Service - Performs a variety of actions to facilitate daily operations and mortgage servicing for Bank clients, associates, and other relevant parties. Understands loan transaction history to provide resolution for identified issues.
  • Mortgage Servicing - May perform some or all of the following duties :

Payment Processing - Processes timely and accurate mortgage payments, adjustments, reversals, and changes.

  • Client Service - Answers inbound calls from customers, etc. providing resolution or call routing. Receives and processes requests for payoffs by providing payoff quotes, mailing disclosures, and reviewing for accuracy. Ensures that loan documents are properly satisfied and forwarded to the customer or settlement agent within the regulatory timeline. Processes system maintenance such as address and name changes, and verification of mortgage requests.
  • Escrow Management - Manages real estate taxes and hazard, flood and private mortgage insurance, including the force-placed insurance process. If appropriate, reviews new and renewed policies to confirm required coverage, updating certificates as necessary. Prepares escrow invoices for payment, reviews vouchers for accuracy, and mails payments to the payee. Manages the electronic data interface (EDI) process for the insurance companies and real estate tax vendor to ensure the Bank servicing system is updated with current information. Researches changes and notifications related to real estate tax bills and insurance policies. Orders coverage and notifies clients for force-placed insurance process.
  • Loan Establishment - Sets up new loans for accurate servicing, including construction loans. Verifies interface accuracy and that of loan closing documents. Manages service release of loans to purchasers or investors.
  • Coordination - Works closely with clients, associates, and other relevant parties to source necessary information and documentation required for mortgage activities. Coordinates actions within business unit to ensure timely and effective service delivery.

    • Qualifications

    High School Diploma or GED and 1 years of experience in Escrow, Client Service, or Mortgage / Bank operations

    Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https : / / jobs.firstcitizens.com / benefits.

    Company Description :

    Founded in 1898 and headquartered in Raleigh, N.C., First Citizens Bank serves customers in 18 states and the District of Columbia. For over 100 years, customers have trusted First Citizens with their money … and their futures. Today, First Citizens is the largest family-controlled bank in the nation and the sixth-largest bank franchise headquartered in the Southeast with more than $30 billion in assets. We employ more than 6,000 associates who are focused on helping our customers achieve a lifetime of success. First Citizens operates more than 570 branches in Arizona, California, Colorado, District of Columbia, Florida, Georgia, Kansas, Maryland, New Mexico, Missouri, North Carolina, Oklahoma, Oregon, South Carolina, Tennessee, Texas, Virginia, Washington and West Virginia.

    First Citizens Bank. Forever First®. Member FDIC.

    Equal Opportunity / Affirmative Action Employer / Minority / Female / Disability / Veteran

    If you need special assistance or an accommodation in applying for employment at First Citizens Bank, please contact our Human Resources department.

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    Mortgage Processor • Columbia, SC, US