Director of Operations, Intuit Creative Studio

Director of Operations, Intuit Creative Studio

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Overview

At Intuit we believe everyone has the right to prosper, which is why our mission is Powering Prosperity Around the World. Our AI‑driven expert platform powers prosperity for consumers and businesses through industry‑leading products such as TurboTax, Credit Karma, QuickBooks and Mailchimp. We are manically focused on our customers’ most important problems to put more money in their pockets, save time, and make financial decisions with confidence. Founded in 1983 and publicly traded since 1993, Intuit serves more than 100 million customers worldwide from 19 locations across 9 countries. We commit to leaving the world a better place by addressing climate, creating jobs, and advancing financial literacy through initiatives like Intuit for Education, targeting 50 million students by 2030. Our culture attracts top talent and empowers them to do their best work, earning us a place on Forbes’ 2024 America’s Best Companies list. Reporting to Intuit’s SVP of Creative, the Director of Operations will catalyze the impact of the in‑house Creative Studio in three critical areas : business operations, creative / design operations, and innovation practices.

Responsibilities

• Ensure the team manages its large budget strategically and efficiently to deliver outcomes for the Intuit brand.
• Prioritize demands and allocate resources to deliver excellence at scale with high velocity.
• Transform how the team and the broader company innovate in the age of AI by scaling innovation capabilities across the company.
• Establish and optimize processes for prioritization, planning, workflow management, and project execution.
• Drive continuous process improvements, implementing best practices in program management, communication, and execution.
• Align global teams across regions and cornerstone brands for smooth collaboration and seamless processes.
• Manage a high volume of asset requests, refine the strategic roadmap, and drive communications to keep stakeholders informed and motivated.
• Collaborate on prioritization and staffing decisions to balance talent with creative and business goals.
• Track timelines and KPIs to ensure creative work exceeds expectations and develop a reporting system for stakeholders and senior management.
• Facilitate the development of clear roles and responsibilities across creative production teams.
• Advocate a culture balancing creative freedom and operational discipline.
• Drive ongoing creative reviews with stakeholders at all levels to maintain high standards and effective use of time.
• Develop operational playbooks, guidelines, and AI‑enablement resources to scale and maximize creative operations impact.
• Develop and grow a high‑performing team of program managers and creative producers.
• Mentor and coach team members on business impact and growth goals.
• Serve as a mentor and thought partner to senior leaders and ICs throughout the Creative Studio.
• Maintain the operating system for the Creative Studio, ensuring consistent frameworks, processes, and rituals.
• Onboard employees and provide tools and training to accelerate productivity.
• Measure team health, engagement, and implement programs to keep the team challenged and inspired.
• Lead change initiatives to adapt the team’s growth and performance.
• Act as a trusted advisor and proxy to the senior leader when needed, ensuring alignment with strategy.
• Partner with functions and leaders across the company to align creative output, objectives, and strategic goals.
• Manage stakeholder communications and drive cross‑functional alignment through clear, repeatable processes.
• Build collaborative relationships and resolve conflicts to promote seamless workflows.
• Act as a liaison between creative teams and senior management as needed.
• Ensure the team has the right tools and platforms for effective workflow and digital asset management, leveraging AI tools.
• Champion automation and technology opportunities to maximize productivity and future‑proof operations.
• Keep abreast of industry trends, emerging technologies, and project management tools.
• Evaluate and integrate new tools into existing workflows and train staff.
• Establish and manage the team’s budget, monitoring spending and identifying cost‑saving opportunities.
• Oversee vendor relationships, negotiate contracts, and manage scopes of work to deliver real value.
• Manage onboarding and training of vendors and build the ecosystem for event‑related vendors and contractors.

Qualifications

Compensation

Intuit provides a competitive compensation package with a strong pay‑for‑performance rewards approach. This position is eligible for a cash bonus, equity rewards, and benefits in accordance with applicable plans and programs. Pay ranges for the Bay Area, California : $257,000.00 – $347,500.00.

Seniority level : Director

Employment type : Full‑time

Job function : Management and Manufacturing (Software Development)

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