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(Bilingual-Spanish) IT Assistant Mobile Devices
(Bilingual-Spanish) IT Assistant Mobile DevicesProTec Building Services • San Diego, California, USA
(Bilingual-Spanish) IT Assistant Mobile Devices

(Bilingual-Spanish) IT Assistant Mobile Devices

ProTec Building Services • San Diego, California, USA
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Full-time

Description

Summary

We are seeking a bilingual (English and Spanish) highly motivated and detail-oriented Mobile Device Administrator to join our IT team. The ideal candidate will have extensive experience in configuring and managing mobile devices as well as strong problem-solving skills to assist with support tickets. This role involves working closely with other IT staff and end-users to ensure smooth operation of mobile devices across the organization.

Device Configuration and Support :

  • Configure and manage mobile devices (iOS Android Windows) for employees.
  • Ensure compliance with company policies and security standards.
  • Set up and maintain device profiles including email Wi-Fi and app configurations.

Support and Troubleshooting :

  • Assist with support tickets.
  • Diagnose and resolve hardware and software issues.
  • Provide training and guidance to users on device usage and troubleshooting.
  • Familiar with and able to assist with Knowify and Quickbooks Pro.

    • Device Repair :

  • Perform basic hardware and software repairs on mobile devices.
  • Replace faulty components such as screens buttons and internal parts.
  • Use diagnostic tools to identify and fix issues.
  • Coordinate with third-party repair services for more complex issues.

    • Other :

  • Coordinates logistics for project activities (ex. Meetings new employees)
  • Assist with orders or deliveries of products and resources from vendors.
  • Assist in training company-wide for proper use of all technology.
  • Resolve IT support requests from employees.
  • Answering employee questions regarding mobile issues.

    • Requirements

    Skills and Abilities

  • Proficient in mobile device management tools (e.g. MaaS360 Microsoft Intune VMware AirWatch).
  • Strong knowledge of iOS Android and Windows operating systems.
  • Experience with mobile application management (MAM) and mobile device management (MDM) solutions.
  • Excellent problem-solving and troubleshooting skills.
  • Ability to perform basic hardware and software repairs.
  • Strong communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Bilingual in English and Spanish.
  • Physical Abilities : Requires sitting for extended periods of time walking bending reaching carrying and occasionally lifting and or moving objects up to 25 pounds.

    • Salary Description

    20.00-25.00

    Key Skills

    Computer Hardware,Network Management,Active Directory,LAN,Firmware,Computer Networking,POS,Windows,Software Troubleshooting,Operating Systems,Micros POS,Analytics

    Employment Type : Full-Time

    Experience : years

    Vacancy : 1

    Hourly Salary Salary : 20 - 25

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    Mobile Device • San Diego, California, USA

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