Bilingual Receptionist / Office Manager

Job Opportunity at Compass Family Services

Compass Family Services is a 100+ year old nonprofit working on the front lines of San Francisco's homeless crisis. We provide families experiencing or at risk of homelessness with comprehensive support to address immediate needs and ensure long-term success. Compass Family Resource Center (CFRC) offers a comprehensive set of trauma-informed services that support family well-being. Homeless and at-risk families can access support services at our Drop-in Center at 37 Grove and get connected with parenting education, support groups, case management, childcare, workforce services, and Central City Access Point.

Compensation and Schedule

Compensation : $27-30 per hour

Schedule : Full time, Monday - Friday, during standard working hours

Location : 37 Grove St, San Francisco

Core Competencies

Accountable I Adaptable I Client-centered I Collaborative I Committed to Diversity, Equity, Inclusion, and Belonging I Resourceful

Responsibilities

Greet families at the door, assess their needs, assign to specific wait stations, coordinate with staff to best support individual family needs, track wait times and room capacity.

Provide information and referrals to clients when needed.

Email case managers, therapists and other staff members when their appointments have arrived. Communicate moment to moment needs / coordination within and between teams on the floor.

Maintain the drop in / waiting area to ensure a clean and safe environment, including opening and closing procedures each day and before / after lunchtime closure.

Monitor outside and waiting area for potentially disruptive situations; de-escalate when appropriate and alert the Program Director / other staff as needed.

Monitor waiting areas to ensure that parents supervise their children appropriately, that areas are left clean, and all walkways are clear.

Regularly check general voicemail throughout each day and forward messages to appropriate staff / programs for quick response time.

Serve as primary contact for the SF Food Bank including weekly shopping / purchasing and receiving / sorting weekly food deliveries.

Primary contact for Help a Mother Our Diaper Bank : coordinating and receiving monthly delivery of hundreds of diapers to be distributed.

Receive, date stamp, sort and distribute mail for staff and clients / families. Coordinate outgoing mail and ensure daily mail pick-up.

Coordinate with the Development team for ongoing CFRC volunteer needs. Train and supervise volunteers on-site.

Support Counselor of the Day (COD) as needed.

Attend weekly team meetings, monthly staff trainings, and clinical consultations to implement a trauma informed approach.

Provide general clerical support for team projects and other duties as assigned.

Responsible for ongoing inventory of office supplies and weekly ordering across programs.

Responsible for ongoing inventory of basic needs supplies including diapers, wipes, etc.

Serve as liaison to building management in order to get building maintenance problems addressed in a timely manner.

Qualifications

Fluent English & Spanish required

Strong organizational skills, ability to manage multiple tasks at once and prioritize ongoing projects.

Understanding of the issues affecting homeless families. Work or volunteer experience with homeless populations preferred.

Excellent interpersonal, listening and communication skills.

Excellent customer service skills and professionalism.

Ability to interact with a diverse population of families, co-workers and colleagues alike in a positive, constructive manner.

Ability to assess and de-escalate potentially volatile situations.

Outstanding work habits : punctual, reliable, cooperative, team-oriented.

Strong computer skills with proficiency in Microsoft Suite of Programs (Outlook, Word, Excel, Power Point, etc.)

Demonstrated commitment to diversity, equity, inclusion and belonging work.

Must be able to lift at least 30 lbs.

Compensation and Benefits

Salary range : $27 - $30 per hour based on experience, languages spoken and education.

7.5 hours per day / 37.5 hours per week. Non-exempt.

Paid time off : 4 weeks of vacation the first year, 5 weeks in following year. Also paid holidays, sick time, family leave, time off for education.

Insurance : health, dental and vision insurance are fully covered by Compass for employees and dependent children. We also provide long term disability and life insurance.

Retirement : after one year of work, Compass contributes an amount equal to 5% of your salary into a retirement account; this vests during years 2-6.

Membership in OPEIU / Local 29 union.

To Apply

Please apply through our online application. No phone calls, please. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an equal opportunity employer and actively seek to recruit a diverse workforce. Employees must embrace the idea that Diversity, Equity, Inclusion, and Belonging contribute to the success of our underserved communities, and therefore to shared prosperity in our city and region. Consistent with the Americans with Disabilities Act and California civil rights law, Compass Family Services will provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for the agency. Requests for reasonable accommodation apply to all aspects of the hiring process. If reasonable accommodation is needed, please use the answer box for the final question of the job application to let us know.