ACCOUNTS RECEIVABLE SPECIALIST

Description

POSITION SUMMARY

This position will be responsible for assigned customer accounts and to insure that these accounts are collected in professional and timely manner. This position will also provide guidance and support to business units and various departments across the organization concerning accounts receivables and customer support.

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statement(s)

• Run and analyze aging report for your assigned accounts each week
• Make daily collection calls for assigned accounts with past due balances
• Fax / email statements / invoices as requested by customer
• Enforce payment terms
• Communicate AR concerns to the appropriate department in a positive manner
• Research and resolve customer inquiries / disputes as requested by customer. Follow up until resolved satisfactorily
• Research customer check copies given to you by Cash Posting when there is no clear direction on where to apply the check. Contact customer if applicable.
• Maintain customer account and apply entries as needed / requested
• Arrange and prepare debt repayment schedules based on customer’s financial situation. All agreements must be approved by Credit Manager / Accounts Receivable Supervisor.
• Advise customers of necessary actions and strategies for debt repayment and consequences if repayment plans are not followed
• Be familiar with terms of sales, service and rental contracts
• Identify foreseen credit risks and communicate those to the Credit Manager / Accounts Receivable Supervisor
• Attend monthly meetings with Credit Manager / Accounts Receivable Supervisor
• Create refund request as needed and route to Credit Manager / Accounts Receivable Supervisor for approval
• Record all activity on customer account in Equipment Depot’s software system in an effort to communicate all conversations with customer for other users. Detailed notes are required.
• Assist and provide support to users companywide
• Some clerical duties to include responding to customer inquiries, demand letters, NSF letters
• Assist in tracking down new addresses and phone numbers for delinquent customers
• Notify Credit Manager / Accounts Receivables Supervisor when no progress is made on account after 3 calls. Timely conversations are a must to act quickly to resolve delinquency
• Review and grant credit authorizations as requested by all departments. Assist all branches if requested.
• Process credit card payments as requested by customer
• Perform other duties as requested by Credit Manager / Accounts Receivables Supervisor

Qualifications

SKILLS & ABILITIES

Education : Minimum High school diploma

Experience : Three+ years of accounts receivable experience and knowledge preferred

Computer Skills :  Solid in the operation of all programs used by the organization including Microsoft Office Products.

#LI-CR1