Personnel Assistant II – Military Personnel Program Support

Duties & Responsibilities :

• Provide front desk reception support, including greeting visitors and managing check-in procedures.
• Perform ID card processing and issuance using the DEERS / RAPIDS system.
• Conduct basic data entry, updates, and verification in support of personnel recordkeeping.
• Ensure adherence to Privacy Act policies and procedures while handling personal information.
• Communicate effectively with service members, dependents, and internal personnel.
• Maintain an organized and professional front desk environment and assist with administrative tasks as needed.
• Provide direct customer support, including resolution of complex personnel-related inquiries and benefit issues.
• Support Air Force personnel programs through data validation, program tracking, and report generation.
• Conduct routine and advanced data entry and data analysis to ensure record accuracy and compliance with Air Force standards.
• Assist with managing multiple personnel programs and ensure adherence to applicable military regulations.
• Operate DEERS / RAPIDS systems for ID card issuance and records updates.
• Maintain compliance with security, privacy, and system access protocols.
• Support Site Security Manager responsibilities, including access control procedures and documentation accuracy.

Minimum Qualifications / Requirements :

• 1-3 years of relevant experience in personnel, administrative, or customer service roles.
• Demonstrated proficiency in customer service, data entry, problem-solving, and multi-tasking across programs.
• Working knowledge of Air Force personnel programs, military / veteran and dependent benefits, and data integrity standards.

Education :

• A bachelor's degree from an accredited college or university is required.

Required Training / Certifications :

• Must be experienced in the DEERS / RAPIDS system.
• Site Security Manager training

A successful background check and drug screen is required