Technical Support Analyst- Beaumont

Research shows that individuals from historically underrepresented groups may hesitate to apply for roles unless they meet every listed requirement. If you believe your skills, knowledge, and experience align with the role, even if they don't exactly match the listed qualifications, we encourage you to apply. Your unique talents may be exactly what we're looking for.

Open to anyone residing in Texas.

A Technical Support Analyst is responsible for providing technical assistance and support to end-users, troubleshooting software and hardware issues, and ensuring smooth operations of computer systems and networks within an organization. They play a crucial role in maintaining high levels of user satisfaction and productivity by promptly resolving technical problems and ensuring the efficient functioning of IT infrastructure.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provides direct and telephone support to Bank personnel with respect to the Bank's workstations, networks, telephone, mobile devices, and all related software programs via a help desk ticket system; answers questions of a general nature; provides step-by-step technical instruction and support; trouble-shoots and resolves tier 1 problems and updates support tickets until resolution.
• Performs routine system or user administrative tasks, such as software installation, system specification changes or the addition, change, or deletion of employees on the Bank's various systems and networks; ensures necessary documentation is attained and properly authorized for such requests; originates and maintains system and user files.
• Participates as a member of the Bank's incident response team in the event of a technology emergency or breach in confidential information.
• Purchase, configure, install, and troubleshoot hardware and various mobile devices including tablets and mobile phones in accordance with bank policies and security guidelines.
• Works with vendors and various outside professional information technology organizations in the maintenance, support and troubleshooting of network equipment, software, and accessories.
• Assists in analyzing and deploying hardware and software updates and other patch management directives.
• Assists in special projects and tasks for the department of a diverse nature under the direction of the VP of Information Technology.
• Responds to inquiries and refers issues to the appropriate department or person and exhibits the necessary follow through with customers and / or staff involved.
• Compliance with any and all BSA / AML / CFT and Sanctions requirements set forth by Bank Policy and Procedure, including but not limited to timely completion of assigned training.

SECONDARY DUTIES

The position of Technical Support Analyst performs duties specific to the position and other functions as assigned.

SUPERVISORY RESPONSIBILITY

The position of Technical Support Analyst is not responsible for the supervision of any employee(s).

ENVIRONMENT AND PHYSICAL ACTIVITY

The incumbent is in a non-confined office setting in which they are free to move about at will. In the course of performing the duties and responsibilities of this position spends time writing, speaking, listening, lifting (up to 25 pounds), sitting, typing on a computer keyboard, and standing, kneeling and reaching.

The incumbent for this position may operate any or all of the following : telephone, copy and fax machine, adding machine, computer and related printers.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The incumbent in this position must be able to read documents or instruments, detailed work, problem solving, customer contact, reasoning, math, verbal and written communication, analytical reasoning, multiple tasks with constant interruptions.

MINIMUM REQUIREMENTS

These specifications are guidelines based on the minimum experience required to perform the essential functions of the job. Individual abilities may result in some deviation from these guidelines :

Stellar Benefits :

We believe that empowering people goes far beyond the workplace. That's why we've designed our benefits to help foster your health and prosperity, so you can best support yourself, your loved ones and your communities

What it Means to Be Stellar :

Stellar Bank came to be in 2023, when Allegiance Bank and CommunityBank of Texas joined forces. What emerged was a financial institution like no other. Stellar bankers set the standard for responsive, relationship-based community banking. We have the resources, dedication and personal focus to out-bank the big banks and out-service the small banks. Our customers see us as a vital part of the team. We are their financial experts who go above and beyond to help them form a plan and get it done

Join Stellar Bank and, yes, you'll be providing outstanding banking. But you'll be achieving something much greater. At Stellar, we empower people to thrive. This is our purpose. This would be your purpose. Here you'd be part of a supportive culture where relationships bond, individuals grow, communities prosper and careers flourish. You can make a difference at Stellar - for yourself and for everyone around you.

Stellar Bank does not discriminate on the basis of race, color, religion, national origin, sex, disability, familial status or any other characteristic protected by applicable federal, state, or local laws, regulations and ordinances.