Technical Support Analyst

IT Support Specialist (Contract-to-Hire)

Great opportunity to join a fast-paced technology environment where you’ll provide hands-on support and build strong relationships across the organization.

What You’ll Do :

• Split time between on-site support (approx. 60%) and remote assistance (phone, chat, email)
• Participate in weekly help desk rotation (8 hours / week of call queue coverage)
• Resolve Tier I technical issues and service requests
• Triage and escalate more complex incidents to senior support teams
• Troubleshoot hardware, software, and network connectivity issues
• Confirm resolution with end users and properly document updates in the ITSM platform
• Collaborate with infrastructure, security, systems, and application teams
• Follow IT and security standards, policies, and procedures
• Create and maintain internal knowledge articles
• Support ongoing process improvement efforts within IT
• Manage multiple tasks with responsiveness and strong time management
• Take on special assignments as needed

This role is a 6-month contract-to-hire position providing deskside support across multiple office locations. Flexibility is required for occasional on-call work, weekend maintenance, and 3–5 hours of overtime a week. Excellent path for growth and skill development.

What You’ll Bring :

Benefits (upon conversion to full-time) : Medical, dental, vision, life, disability, FSA, and 401(k) with company match.