Online Sales Associate

Description

Online Customer Sales Associate  responds accurately and efficiently to our customer’s needs. You will contribute to improving the overall customer experience online and in-store while assisting the customer with purchases, feedback, and more with good judgment and a sense of urgency. The ideal candidate has excellent communication skills, is passionate about Diamonds Direct and our products, has genuine empathy, and can proudly represent our brand.

WHAT MAKES YOU A GREAT FIT :

• Experience working with luxury products preferred
• Determine and shift priorities quickly.
• Examine interactions both strategically and tactically.
• 3+ Years with a proven track record of working in a customer-facing role
• Excellent organizational skills to manage deadlines, follow-through, customer deliverables and detail-oriented
• A self-starter, self-initiator
• Able to “wear many hats,” remains flexible, stays positive, self-motivated, and resourceful.
• Strong written and verbal communication skills
• Ability to accurately type, respond and utilize software efficiently (Microsoft word, outlook, excel, windows, live chat, etc.)
• Multi-task while being attentive to customers and remaining flexible to the needs of the business
• Work as part of a team to complete tasks and solve problems but is comfortable with taking the initiative independent of direct supervision.

Qualifications