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Customer Service Rep08785 W University Dr

Customer Service Rep08785 W University Dr

Domino's FranchiseDenton, TX, United States
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Job Description

We are seeking a friendly and empathetic Customer Service Representative to join our team in Denton, United States. As a key member of our customer support team at our 2317 W University Dr location, you will be responsible for providing exceptional service to our valued customers.

  • Respond to customer inquiries via phone, email, and in-person interactions
  • Address and resolve customer complaints in a timely and professional manner
  • Process orders, refunds, and exchanges accurately
  • Maintain up-to-date knowledge of products, services, and company policies
  • Collaborate with other departments to ensure customer satisfaction
  • Document customer interactions and update customer records in our system
  • Identify and escalate complex issues to appropriate team members when necessary
  • Contribute to a positive team environment and support colleagues as needed

Qualifications : Qualifications

  • Excellent verbal and written communication skills
  • Strong problem-solving abilities and attention to detail
  • Proficiency in customer service software and basic computer skills
  • Ability to multitask and prioritize in a fast-paced environment
  • Patient and empathetic approach to customer interactions
  • High school diploma or equivalent
  • Previous customer service experience preferred
  • Ability to work on-site at our Denton location (2317 W University Dr)

    • Additional Information

    WORK CONDITIONS

    Exposure to :

  • Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks
  • In-store temperatures range from 32 degrees in cooler to 90 degrees and above in some work areas
  • Extreme weather conditions including ​

    • temperatures ranging from 0 degrees up to 110 degrees outside

  • Rain, fog, sleet, snow, ice, wind, dust, and more
  • Sudden changes in temperature in work area and while outside
  • Fumes from food odors
  • Exposure to cornmeal dust
  • Cramped quarters including walk-in cooler
  • Hot surfaces / tools from oven and hot plates up to 500 degrees or higher
  • Sharp edges and moving mechanical parts

    • SENSING :

  • Talking and listening on telephone
  • Near and mid-range vision for most in-store tasks
  • Depth perception
  • Ability to differentiate between hot and cold surfaces.

    • TEMPERAMENTS :

  • The ability to direct activities
  • Perform repetitive tasks
  • Work alone and with others
  • Work adequately under stress
  • Meet strict quality control standards
  • Work well with others
  • Satisfy unhappy customers
  • Analyze and compile data
  • Make judgments and decisions
  • Problem Solving

    • PHYSICAL REQUIREMENTS

  • Standing

    • Most tasks are performed from a standing position

  • Height of most work surfaces is between 36 and 48 inches
  • Walking / Jogging / Running

    • For short distances or for short durations

  • Sitting

    • Paperwork is normally completed in an office at a desk or table

  • Lifting

    • Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck

  • Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'
  • Cases are usually lifted from floor and stacked onto shelves up to 72” high
  • Carrying

    • Large bags / boxes / crates, weighing up to 50 pounds, are carried from the workstation to storage shelves

  • Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray
  • Pushing

    • To move trays which are usually placed on dollies

  • A stack of trays on a dolly is approximately 24 - 30 and requires a force of up to 7.5 pounds to push
  • Climbing

    • Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance

  • Stooping / Bending

    • Forward bending at the waist is necessary at the pizza assembly station

  • Toe room is present, but workers are unable to flex their knees while standing at this station
  • Duration of this position is approximately 45 - 120 seconds at one time, repeated continuously during the day
  • Forward bending is also present at the front counter and when stocking ingredients
  • Crouching / Squatting

    • Performed occasionally to stock shelves and to clean low areas

  • Reaching

    • Reaching is performed continuously; up, down and forward

  • Workers reach above 72” occasionally to turn on / off oven controls, change prices on sign, and lift and lower objects to and from shelves
  • Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes
  • Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones
  • Hand Tasks

    • Eye-hand coordination is essential. Use of hands is continuous during the day

  • Frequently, activities require use of one or both hands. Shaping pizza dough requires frequent and forceful use of forearms and wrists
  • Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter
  • Frequent and / or forceful pinching is required in the assembly of cardboard pizza boxes
  • Team Members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes
  • Team Members may be required to utilize pencils / pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel
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    Customer Service • Denton, TX, United States