Field Service Technician

Join the Game : Become a Field Service Technician at AGS!

Are you tech-savvy, ready to troubleshoot with the best, and have a passion for gaming? AGS is looking for a Field Service Technician to join our team and help keep the game going. If you're excited about working with cutting-edge gaming equipment, solving puzzles, and delivering top-notch customer service, this role is for you!

What You’ll Do :

• Tech-Savvy Tasks : Dive into the technical side—installing, upgrading, and performing procedures on gaming equipment.
• Maintenance Master : Perform preventative and general maintenance on AGS casino products. You’ll make sure everything runs smoothly!
• Report Wizard : Complete paperwork and reports like a pro—timely, detailed, and accurate.
• Customer Service Champion : Provide “best-in-the-business” service to our customers…internal and external.
• Troubleshooting Superstar : Fix service incidents quickly and efficiently and escalate issues when needed.
• Inventory Hero : Keep track of the necessary parts and inventory to stay on top of your game.
• On-Call Rotation : Be part of a weekly on-call rotation with your fellow technicians—because sometimes, the game needs you 24 / 7.
• Safety First : Follow all safety protocols and keep it cool even when troubleshooting in high-energy environments.

What You Bring to the Table :

What You’ll Love About This Role :

Physical & Work Environment :

Note : All offers are contingent upon successful completion of a background check, drug screen and human performance evaluation (HPE).

Posted positions are not open to third party recruiters and unsolicited resume submissions will be considered free referrals.

AGS is an equal opportunity employer.

About AGS, LLC :

Headquartered in Las Vegas with offices and employees around the world, AGS (NYSE : AGS) is a global company focused on creating a diverse mix of entertaining gaming experiences for every kind of player. Our roots are firmly planted in the Class II Native American gaming market, but our customer-centric culture and growth have helped us branch out to become a leading all-inclusive commercial gaming supplier. Powered by high-performing Class II and Class III slot products, an expansive table products portfolio, real-money gaming platforms and content, highly rated social casino solutions for operators and players, and best-in-class service, we offer an unmatched value proposition for our casino partners.AGS’ award-winning employee culture is unmatched among gaming equipment suppliers. The Company has won numerous awards for its employee experience, including being named four years in a row (2020, 2019, 2018, 2017) to the prestigious ‘Best and Brightest Companies to Work For in the Nation® and ‘Atlanta’s Best and Brightest Companies to Work For®; winning ‘Top Workplaces Nevada’ and ‘Top Workplaces Atlanta’; and earning Glassdoor’s ‘Best Places to Work’ Employees’ Choice Award 2020 based on confidential, unsolicited employee reviews.