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Assistant Operations Supervisor

Assistant Operations Supervisor

Global Medical ResponseBirmingham, AL, United States
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JOB SUMMARY

The Assistant Supervisor Operations performs all Paramedic duties in addition to overseeing field personnel and making supervisory-level decisions which involve staffing and allocation of resources within established policy and procedure.

ESSENTIAL FUNCTIONS / DUTIES

  • Deliver high quality patient care and customer service within the prescribed scope of practice, established protocols, and company policies.
  • Serve as a leader and role-model to field personnel when responding to emergency and non-emergency calls.
  • Provide guidance and leadership to field crews as directed by the Operations Supervisor.
  • Oversee employee task performance and serve as an advisor for decisions requiring interpretation of clinical delivery and company policies while in the field.
  • Take corrective action when necessary with limited disciplinary authority after consultation with the Operations Supervisor.
  • Assist with scheduling, assigning, and reviewing the work of field personnel.
  • Maximize unit hours by continuously monitoring the schedule and operation via radio communication and in the field.
  • Ensure that ambulance calls are completed in an efficient and safe manner.
  • Verify that units are clean, stocked, and in working order; verify that buildings and grounds are clean and well kept.
  • Ensure that all necessary patient care and billing documentation is completed accurately and within specified timeframes.
  • Work with other members of the Management and Supervisory team to minimize problems, correct staffing and scheduling issues, and continuously improve service.
  • Participate in the development, formulation, modification, and implementation of department policies, standards, regulations, and general operating guidelines and procedures associated with EMS delivery.
  • Assist with and engage in the recruitment and training of new employees.
  • Develop and maintain positive relationships with patients, customers, stakeholders, peers, and members of the medical community.
  • Assist the Operations Supervisor with various tasks as needed.
  • Perform other duties as assigned.

QUALIFICATIONS

Experience :

  • Minimum 1 year of EMS field experience (3 years preferred).
  • Prior FTO or other leadership / supervisory experience preferred.

    • Education :

  • High School Diploma or Equivalent (GED).
  • Some advanced education preferred.

    • Skills :

  • Ability to function as a Paramedic and perform direct patient-care activities in the field with a high level of proficiency.
  • Thorough knowledge of equipment and supplies used in emergency care, patient care, and transport.
  • Strong leadership and decision-making skills.
  • Strong listening and comprehension skills.
  • Ability to adapt to quickly evolving situations.
  • Attention to detail and strong technical skills.
  • Thorough knowledge of System Status management.
  • Effective oral, written, and interpersonal communication skills.
  • Good working knowledge of Microsoft Office.
  • Ability to successfully pass a Physical Agility Test.

    • Credentials / Licenses :

  • State Paramedic Certification.
  • State Driver's License with driving record in compliance with GMR's Safety & Driving policy (proof required if conditional employment is made).
  • Ambulance Driver's License.
  • BLS, ACLS, PALS / PEPP, BTLS / PHTLS Certifications.

    • WORKING CONDITIONS AND MENTAL / PHYSICAL REQUIREMENTS

    Working Conditions :

  • Frequently works out in the field and occasionally in an office setting.
  • Works with others and alone utilizing phone, email, and face-to-face communication.
  • Occasionally works extended shifts.
  • Works day, night, and weekend shifts.

    • Physical Demands :

  • Must be able to lift, drag, hoist, and carry different types of equipment and other objects.
  • Frequently required to sit, talk or hear, stand, walk, use hands to handle or operate objects / tools / controls, reach / pull with hands and arms, and drive an ambulance.
  • Occasionally required to climb or balance, stoop, kneel, crouch, crawl, taste, and smell.
  • Must be able to lift and / or move up to 200 pounds with the assistance of a partner.

    • Mental Requirements :

  • Analyzation, perception, computation, problem-solving, judgment, reasoning, and decision-making.

    • GUIDING VALUES AND BEHAVIORS

    Employee must consistently exhibit our guiding principles :

  • Patient Care - We continually earn the privilege to care for our patients. It is at the forefront of everything we do.
  • One Team - We respect each other and achieve together what no individual can alone.
  • Innovation - We are driven to develop solutions that inspire progress.
  • Vigilance - We will never waver in our commitment to safety and preparedness in the fulfillment of our duties.
  • Ownership - We are accountable for what we do and take pride in how we do it.
  • Citizenship - We are dedicated to being good stewards in the communities we serve.

    • REPORTING RELATIONSHIPS

    Reports to : Operations Supervisor, Operations Manager

    Interrelationships : EMTs, Paramedics, FTOs, Administrative Supervisors, Operations Supervisors

    If your passion is delivering patient care in missions where every second counts, apply today!

    https : / / www.globalmedicalresponse.com / solutions

    EEO Statement

    Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

    Check out our careers site benefits page to learn more about our benefit options.

    R0045524

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