Financial Counselor Supervisor

Financial Counseling Supervisor

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems, and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.

As our Financial Counseling Supervisor, you will supervise the Financial Counseling Team for multiple client locations. The position requires extensive knowledge of financial counseling, insurance, patient estimates, local and state financial assistance programs. Every day you will be responsible for identifying workflow issues and providing solutions. With sharp attention to detail, one would discern client problems, communicate them, and escalate root cause issues to appropriate parties. In addition, analyzing daily, weekly, and monthly reporting and KPI metrics provides subject matter expertise to help solve problems and provide solutions. To thrive as a Financial Counseling Supervisor, you must display a strong sense of patient care and attention to detail. Must be able to travel to other locations to oversee the process.

Here's what to expect as a Financial Counseling Supervisor :

• Serve as information resource for team members
• Ensure the staffing needs are met at all locations and develop alternate staffing patterns
• Review and process timecards in timely manner
• Develop and coach team members
• Measure and monitor KPI metrics related to AR performance with emphasis on aging categories
• Participate in weekly operations meetings to drive performance excellence. Troubleshoot and resolve issues with client concerns with sense of urgency
• Establish working relationships with on and offshore counterparts
• Train and educate team members on new process changes
• Other duties assigned

Required Qualifications :

This role involves frequent movement between work areas and requires the ability to remain mobile throughout the day in order to perform essential job duties. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. R1 is an equal opportunity employer and does not discriminate on the basis of any protected status.